•Working with MSP Pro Computer Services supporting IT infrastructure of several clients.•Experience working in Microsoft Azure Portal.•Office 365 Admin/Exchange 2016 and Barracuda E-mail security admin. Teams Admin Center. •Experience working in Google Admin Portal. AppRiver Spam Filter. Proofpoint Email Protection.•Experience working with Hyper-V manager and VMware hypervisor ESXi host, vSphere and VCSA.•Management of virtual machines such as expanding VHDX size etc. •Works afterhours to perform server reboots for patch management.•Experience working with SonicWALL and Fortinet FortiGate Firewalls.•Experience working in Harmony SASE Perimeter 81 cloud-based secure access service edge (SASE).•Experience applying firmware upgrades for Ruckus Access Points and Cisco.•Monitor server offline alerts using Kaseya remote monitoring and management console.•Experience using Dell iDRAC and HP iLO for remote server management.•Monitor customer network status using Network Monitoring tool PRTG and Bigleaf.•Perform endpoint threat remediation using webroot portal.•Use ConnectWise Manage for ticket management.•Provide end user support via phone, remote support using Kaseya, GoToAssist.•Support Windows 10 remote desktop, remote desktop services environment.•Windows Server administration.•Users account management in MS Entra ID/On-prem Active Directory.•Perform Veeam, Datto and Barracuda backups verification for clients.•Manage threats found on endpoints using Webroot, SentinelOne and Huntress EDR solutions.•Use IT Glue to check client specific documentation.•DUO Multi-Factor and Microsoft MFA Admin.•Work with vendors such as Microsoft and Veeam and other vendors to resolve client issues.•Take part in project Implementation as necessary.•Take part in CIRT (Computer Incident Response Team) projects.

• Provided remote support globally using GoToAssist, LogMeIn remote and MS Teams support tools.• Used Ivanti HEAT ITSM for ticket generation and service management. • Identified priority calls and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators.• Resolved technical complications for users with remote support strategies.• Provided support to Executive Management as primary PoC.• Built and maintained successful relationships with End Users, Executive Management and Service Providers.• Performed remediation steps for phishing incidents/infected PCs per corporate policy and looked for any indicators of compromise.• Provided application support Windows OS, hardware, Peripherals, Connectivity issues and Software issues• Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to other teams as needed; tracked status of problems and solutions. Trained Junior analyst. Assisted international users using Microsoft Teams • Used IBM MaaS360 for remote device management. Unlock/Reset/Re-activate Active Directory accounts. • Used Dell Active Roles Server (ARS) system to manage Active Directory accounts.• Supported Windows 7 and Windows 10 users as well as corporate proprietary applications.• Supported applications such as MS Office 365, Adobe Acrobat Reader, Adobe Acrobat Pro, MS-Outlook, Outlook Web Access (OWA), Box cloud-storage.• Supported printer installations and troubleshoot printer issues. Perform system cleanups, troubleshoot network issues.• Used Symantec PGP Key Management portal to assist users with forgotten laptop PGP password and BitLocker repository to help user login to their PCs whenever needed.• Used Carbonite backup cloud storage portal to setup new users during laptop/desktop re-registration process.