Haroon Rasheed Email & Phone Number

Karāchi, Sindh, Pakistan

• Lead operational and technical workshops with clients to understand their business and technology needs.
• Manage and oversee team of professionals, including mentoring team members, and managing conflict resolution to ensure a unified collaborative team.
• Manage and provide direction to internal technical members to ensure deadlines for deployments tasks are met and project roadblocks are resolved to minimize project delays.
• Establish priorities for development and deployment tasks based on business requirements.
• Allocate tasks to team members and monitor progress through completion.
• Oversee training of new hires and professional development of team members to ensure they possess the skills to carry-out their job functions

Karāchi, Sindh, Pakistan

Leading the global Integration of Afiniti AI solution with CISCO Telephony.Managing the product within the client's architectural design.Manage interactions with development teams to review production issues, ensuring prioritization based on the impact on the project's revenue stream and urgency.Provide strategic guidance and direction to development and.

Karachi

• Site Installation for External Customers, operation and upgradation of cisco IPCC Enterprise based inbound, outbound and multi-media contact centers with Hosted Environment.
• Focused on developing contact center solutions that are highly extendable and centered on the strategy of the business.
• Experience building a broad spectrum of solutions for telecom.
• Providing support to 3 sites of IPCC Enterprise and hosted environment.
• Defining Routing Scenario’s, IVR Designing, VXML Scripting as well as ICM scripting with the configuration of the Web services as per the Business requirements.

UAE

• Deployment and maintenance with extensive experience in the full life cycle of Voip network solutions Understanding of the project requirements and documentation.
• To Lead Operate and maintain Data/Voice Operations for different projects and to provide technical leadership and mentoring to a team of Engineers, Provide Onsite Support, solutions and analysis for system outages and.
• Project Management and coordination for existing Core equipment and Coordinating with the Business & IT Teams.
• Support all aspects of an IPCC Enterprise and Express contact center and Collaboration applications.SPECIAL DEPLOYMENT PROJECTS::________________________________- Oman Arab Bank, Muscat Contact Center Enterprise.
• Bahrain Telecom
• Aramco

Karachi

• Site Installation, operation and upgradation of cisco IPCC based inbound, outbound and multi-media contact centers.
• Focused on developing contact center solutions that are highly extendable and centered on the strategy of the business.
• Experience building a broad spectrum of solutions for telecom.
• Having more than 3 years of experience in IPT, IPCC Enterprise and Express
• Support all aspects of an IPCC Enterprise Contact Center including ICM configuration, Scripting and ICM troubleshooting and Resolution, including assisting with TAC cases, Plan, Manage and execute IPCC upgrades also.