Haroon Rasheed Email & Phone Number

Doha, Qa

Doha, Qatar

Built, installed, configured, and administered Linux (Ubuntu, RHEL 7 & 8) and Windows servers (2016 & 2019). Achieved major EOL linux servers migration.Designed and implemented Dell and VMware solutions, Fortinet firewall, and Aruba networking infrastructure.Performed firmware upgrades and maintenance for Linux, Windows, Fortinet firewall, Zentyal, Zimbra and GitLab.Managed hardware in the data center, including servers, tape drives, NVR, DVR, firewalls, switches, and routers, utilizing sequential racking and cabling systems.Automated complex systems, day-to-day tasks and repetitive processes using GitLab, Jenkins, Bash, PowerShell, and Ansible.Collaborated with multiple vendors to onboard our in-house projects on various platforms.Monitored Cloudtelematics GPS tracking system of company's 100+ vehicles and provided report to the Auditing team on monthly basis.Managed LDAP, Access control, IP phone & SIP provisioning using 3CX, Avaya and ZKtec access control system.Provided endpoint patching and security system solutions using Manage engine tool. Successfully managed both onshore and offshore projects, ensuring timely completion.Maintained thorough documentation of planning, design, and implementations using JIRA/Taiga.RCA based solution for support tickets and follow up to resolve the issue based on customer satisfaction.

Chennai, Tamil Nadu, India

Worked with the development and security team to resolve incidents, tickets, problems, and change management.Monitored the health of DEV & PROD servers.Troubleshoot and resolved compilation, configuration, and deployment errors related to code development.Provided remote support to 2000+ Walmart US stores on the operation management system.Learned DevOps tools like GIT, GitHub, Jenkins, and concord in internal training and mentored the L1 team.Documented all solutions, knowledge transfer, and root cause analysis (RCA) provided to the customer and development team.

Chennai Area, India

Hands-on experience in Splunk and Dynatrace monitoring tools.Onboarded the Abeam project from Japan by achieving Japanese interpretation for the stakeholder.Managed and resolved tickets in Jira, Service Now, and BMC Remedy Tools.Performed installations/patching of operating system, software installation, and system backupsdata recovery.

Chennai Area, India

A team player and proactive trainee who was eager to learn the latest technology and Japanese language.Enabled proactive monitoring of hosts, clusters, services, and resources.Supported all aspects of project life cycle through ITIL based configuration change, incident, problem management, and task.Provided L2 support for Cloud and data-center-based support for a Japanese customer. Installed, configured, and administered Windows and Linux servers.Responsibly deployed servers, which included application installations, operating system updates, and security patches updates.Migrated physical servers into virtual environments (P2V) on production environments. Performed updates in all over the enterprise and data backup through Openstack Tool. Raised CMR requests for downtime to perform critical activities on Linux production servers. Forecasted with all ITIL strategies on each process.Tracked issues with Service Now ticketing automatically for Critical Alerts, in such case the raised Ticket / Request will be escalated automatically as per SLA to L2 and L3 team.Gradually developed skills in VMware ESXi and datacenter support.

Master Of Business Administration - Mba, System Management

Course is offered for IT(Information Technology) with managing pattern.

Bachelor Of Engineering (B.E.), Computer Science