Provided end-to-end technical support for Windows desktops, laptops, and associated peripherals.Assisted users with hardware installations, software configurations, and updates, ensuring smooth operation and minimal downtime.Managed Active Directory accounts, including user creation, group policies, and permissions, ensuring secure access and adherence to company policies.Created and maintained detailed technical documentation, including troubleshooting guides, system configurations, and user manuals, to streamline support processes and ensure knowledge transfer.Utilized ticketing systems (e.g., ServiceNow) to log, track, and resolve user issues, ensuring adherence to SLAs and minimizing service disruptions.

Responsible for providing remote support to external clients for Trouble shooting the basic network related issues. Provide project related training for newly joined associates in online and offline mode.Provide assistance for L-1 team in troubleshooting and provide appropriate guidance for them.Installation, troubleshooting and configuration of Network Security Devices and Software on Windows and Mac OS.Configuration of FTP,NAS,SMTP and DDNS service.Responsible for providing Email assistance.Providing assistance via Live Chat within the allotted time frame.Cross Training Apprentice on live scenarios.

Worked for a leading E-commerce company (Department- Service Delivery)Provide exceptional customer service to consumers.Develop outstanding customer service skillsResolves product or service problems by clarifying the customer's complaint.Determine the cause of problemSelecting and explaining the best solution to solve the problemExpediting correction and adjustmentFollowing up to ensure resolution.Prepare product or service reports by collecting and analyzing customer information.Contribute to team effort by accomplishing related results as needed.Providing support for UK customers