 Managing the Nationwide Joint shop Operations. Reporting & Analysis against the joint shop commercial KPI targets (Ufone & PTCL). Nationwide Commission for all Joint Shop Product (BCE/BCM & RM Level) Monthly Joint Shop Promo (FCA, Blaze, HVC & Postpaid) Reporting & its Commission disbursement 4G-Low Revenue Cell Site Identification Module (Project) for S&D Retail team to uplift revenue at desired level. Coordination with the IT team & other stakeholders for New… Show more  Managing the Nationwide Joint shop Operations. Reporting & Analysis against the joint shop commercial KPI targets (Ufone & PTCL). Nationwide Commission for all Joint Shop Product (BCE/BCM & RM Level) Monthly Joint Shop Promo (FCA, Blaze, HVC & Postpaid) Reporting & its Commission disbursement 4G-Low Revenue Cell Site Identification Module (Project) for S&D Retail team to uplift revenue at desired level. Coordination with the IT team & other stakeholders for New Development related to reports. Analyzing Smart Shop Sales with FCA Trend & Revenue (For Prepaid & Postpaid Net Add & Active Base Growth). Nationwide - 4G Cellsite Site Performance Dashboard: To achieve management vision of maximum 4G penetration areas, Retailer engagement is essential and to cope up with this we have designed a dashboard monitoring Retailer Footprints & growth in a specific 4G site territory. Nationwide - Cellsite Outage Dashboard & Data Blocked sites Monitoring: To have a close look at our technical assets, we need cell sites downtime dashboard by which we can highlight major flaws with technical team to minimize it and facilitate SnD for out-of-control KPI deficiencies. Routine & Adhoc Visibility of Data & Analysis to the top management Show less

 To optimize all the resources & processes by analyzing customer requirement at all service delivery channels (Ufone/PTCL Smart Shops/VTM/Franchise/Mini-Franchise) and generating Daily/Weekly/Bi-Monthly & Monthly required reports to ensure robust service delivery within defined turnaround time. To design & implement reporting processes in order to handle the revisions/changes/ additions to the KPIs and providing essential information for evaluation of KPI’s to CS team. To ensure… Show more  To optimize all the resources & processes by analyzing customer requirement at all service delivery channels (Ufone/PTCL Smart Shops/VTM/Franchise/Mini-Franchise) and generating Daily/Weekly/Bi-Monthly & Monthly required reports to ensure robust service delivery within defined turnaround time. To design & implement reporting processes in order to handle the revisions/changes/ additions to the KPIs and providing essential information for evaluation of KPI’s to CS team. To ensure timely provision of information to all CS channels. Analyzing Smart Shop Sales with FCA Trend & Revenue ( For Prepaid & Postpaid Net Add & Active Base Growth ) Analyzing Business Center Quality of Sale with respect to Dormancy & ARPU. Managing Overall Corporate Portfolio & Revenue Reports (KAM to Region Level) Managing PS Tag Corporate Accounts & Revenue Reports (PS to Region Level) Monitoring Corporate/PS Tag Accounts Quality Sale & Revenue Growth & Active Sub % Managing Smart Shops Profitability Model (Etisalat Group) (Data Mining to Smart Shop Insights) Managing S&D Retailer Visit Tracking Reports (FSE to Region Level) Managing Business Center, UFR & Corporate Portal Managing all Ufone /PTCL Smart Shops Reporting (CSE to Region Level)  Managing all Smart Shops SLA reports for gaging the monthly performance as per defined PTCL KPI’s Managing all Digital Channels Reporting includes VTM & Ufone Mobile Application Performance KPI’s Managing all Social Media Reports through SPROUT social media tool. Managing different data sources (Teradata) , local databases (SQL Server) & Web Portals Routine & Adhoc Visibility of Data & Analysis to the top management. Documentation of processes & procedures of department routine work. Responsible for achieving departmental KPIs (Service Efficiency, Service Quality & Knowledge Management) Establish and maintain good working relationships with internal and external customers Show less

This position is responsible for executing analytical process required to establish facts related to customer behavior, which support the process of strategic decision making and planning customer operations for managing smooth execution of customer services departments. Excellent understanding of telecom data models and telecom systems Track and highlight changes in trends of subscriber base on daily/weekly/monthly basis. Effectively analyze end user requirements to identify… Show more This position is responsible for executing analytical process required to establish facts related to customer behavior, which support the process of strategic decision making and planning customer operations for managing smooth execution of customer services departments. Excellent understanding of telecom data models and telecom systems Track and highlight changes in trends of subscriber base on daily/weekly/monthly basis. Effectively analyze end user requirements to identify the most appropriate solution. Addressing the business questions raised by various business units by sound and thorough analysis and recommendation Innovation in developing reports for business stakeholders According to business needs Data exploration via SQL (Tera Data) Analyze sale channels. Build comprehensive picture of revenues, costs, key trends and other key indicators to measure health of the product portfolio Analyze Churn and ARPU's for all channel Monthly Target List Extraction for BBFD (Bring Back Customer From Dormancy) Show less

Coordinate implementation of different projects to reduce churn and dormancy on behalf of Customer Operations Department. Assist in development and improvement of different campaigns.  See the campaign success rate and improvement areas Working together as Operations and Analysis team for smooth execution of CLM process Coordination with other Internal stakeholder Thinking out of the box and looking for new ideas and solutions to address current… Show more Coordinate implementation of different projects to reduce churn and dormancy on behalf of Customer Operations Department. Assist in development and improvement of different campaigns.  See the campaign success rate and improvement areas Working together as Operations and Analysis team for smooth execution of CLM process Coordination with other Internal stakeholder Thinking out of the box and looking for new ideas and solutions to address current challenges Being proactive with new initiatives and ready to take new challenges.  Being able to work well in a team and co-operate with different parts of the business Achieve targets whilst facing multiple challenges Analyses on products, segments, customers, market, sales & distribution, usage, airtime, sales performance etc. Data exploration via SQL to collect key consumer insights for analysis according to business needs Analyze end user requirements to identify the most appropriate solution and conversion of these into detailed business requirements specifications Data mining via SQL(Tera Data) to retrieve data required for analysis Provide timely support to campaign designers not only about performance reporting of their campaigns but also about insights and recommendations for better results Analyze operational reports sent by reporting & Analysis team and share key findings with management in order to equip them to take timely business decisions Show less