• Costing at granular level for competent & balanced rates for customer bookings & earning calculations.• Reviewing local ride hailing accounts of different captains & settling the issue with relevant service support.• Managed security related criteria(s) for private bookings.

• Day to day operational tasks for managing outsourced production related activities.• Recording sales data & related activities which includes Quotation/Invoice preparation for the clients & sales reports preparation & presentation to the management.• Monthly Overheads / Operating expense maintainance & presenting reports to the management with described frequency & upon requirement.• Managing admininistration related activities for the organization’s office/site.• Maintaining Accounts of the outsourcing vendors, procurement related vendors of fabric & other related materials for the finished products.• Human Resource related activities of the organization based on the organizational policies i.e.o Hiring of staff o Employees Ledgerso Employees Attendanceo Employees Advances o Monthly Payroll preparation for the organization.

• Costing at granular level for competent & balanced rates for customer bookings & earning calculations.• Reviewing local ride hailing accounts of different captains & settling the issue with relevant service support.• Managed security related criteria(s) for private bookings.

•Supervising the team members for their respective tasks & responsibilities of CRM, Marketing, Fulfilment the orders & controlling the Returns & Cancellation keeping close liaison with the customers.•Being customer centric, keeping all the processes customer friendly & supportive from catalogue display to product delivery.•Managing MIS (manual), Data Management, Data Analysis for efficient reporting, forecasting for important decisions & improvisation based on products availability & on time actions for any problems faced by customer or any internal department/employee.•Managing Finance receipts & payments, Operating Expenses, vendors’ ledgers settlements & developed processes for timely procurement of the products.•Managing Admin related activities of the office staff, train them for using new tools & application where needed.•Keeping the website update for the latest prices & products availability.•Handling Multi-Vendor pricing structure, inventory update & promotions mechanism.

• Managing MIS (manual), Data Management, Data Analysis for efficient reporting, forecasting for important decisions & improvisation based on products availability & on time actions for any problems faced by customer or any internal department/employee.• Managing Finance receipts & payments, Operating Expenses, vendors’ ledgers settlements & developed processes for timely procurement of the products.• Managing Admin related activities of the office staff, train them for using new tools & application where needed.• Keeping the website update for the latest prices & products availability.• Handling Multi-Vendor pricing structure, inventory update & promotions mechanism.

•Costing at granular level for competent & balanced rates for customer bookings & earning calculations.•Reviewing local ride hailing accounts of different captains & settling the issue with relevant service support.•Managed security related criteria(s) for private bookings.

•Managed the billing database for the smooth collections from Insurance Services.•Generating reports of the claims for the paid & pending collectable patients accounts.•Posting medical bills in medical insurance application, generating & faxing bills to attorney for LEIN cases.•Insurance Claim handling from submissions to settlements with insurance companies & arbitrations.

• Performed as off shore Freelance Data Analyst with key responsibilities for compiling, screening & reporting of 8 different facilities operating in US to strengthen the efficient, effective & faster collection.

•Kept close liaison with Nestle Sales Automation team for smooth implementation of tools & apps at distribution.•Managed 3 teams of ERP sections at 3 distribution setups in Lahore.•Monitoring Sales Data Reporting & administrative matters of the distribution office/warehouse.•Ordering stock with company & managing monthly Distributor Claim Settlement of 3 distribution sites.•Coordinate with internal & external audit teams for reconciliation of Sales, Stock & Claims.•Compliance to Nestle’s SOP at warehouses & code of conduct for SHE (Safety, Health & Environment) at warehouses.•Managed procurement, Admin & HR matters at distribution setups.•Developed & enhanced Management Information System for daily monitoring & planning of sales.

•As Data Analyst & QMS Coordinator, assisted Senior QA Manager (Central) for implementation of ISO 9001 & maintaining all controlled documents, records & forms.•Prepared, updated & maintained Departmental Operational Manuals under supervision of QA Manager.•Managed Quality Assurance Team at PTCL sales helpline as Supervisor.•QMS & QA operational reports of all Contact Centers of PTCL of Karachi, Lahore & Islamabad.•Responsible for Dashboard reports for PTCL management.•Developed different processes, documentation & reports of HR & Admin functions including synchronization of employees’ performance in HR records.•Training execution & refreshers sessions for new & existing CSR(s).•Training & refreshers of the Quality Evaluators for the effective counseling & coaching of the CSR(s).•Performed as Quality Evaluator in QA including the counseling of CSE(s) & initiated relevant reports.•Performed as Team Leader in Ops managing the team’s adherence, Service Level, and roster of 350+ employees.

Worked as an Inbound Customer Service Representative (CSR) participating in multiple projects providing technical online support to the clients.