Welcoming visitors from across the world and guiding them to make their experience at the Expo memorable by providing information and offering support to their questions. Providing wayfinding and directional assistance to specific facilities and locations within designated area and the overall Expo 2020 site. Monitoring crowd flows and densities, queues, seating areas, and the entry and exit points of visitors in different zones. Promptly reporting any issues to Line Manager. Collaborating with journalists and media organizations who are visiting Expo 2020 Dubai Communicate regularly and concisely with the Line Manager to ensure free-flowing 2-way communication, escalating challenges and/or risks for prompt resolution.

Efficiently preparing and negotiating quotations, issuing policies in timely manner, making endorsements or amendment’s, cover notes, comparison sheets and motor proposals etc. Having working experience with the major client’s e.g(ADNOC, Seha, BINHAM, ECSSR,TRA, ENS, City Seasons , Royal Rose) ,all major Rent a car and commercial companies motor fleet inquiries. Working experience with online motor aggregator price compare website Taameen.ae. Liaising with majority of insurance companies for getting quick quotations, issuing policies directly or by using their online portals.Consults with field representatives, insurance agents, and other insurance to obtain further information, quote rates, or explain company underwriting policies. Maintaining record for all block policies, daily production tracker, sales agents monthly or weekly report, customer interactions, daily inquiries, making renewals sheet and follow up with existing clients. Handling customers queries by Phone, emails, in person or through any social media platform e.g (WhatsApp, Instagram, Twitter or Facebook). Providing support to all other dept. colleges whenever needed and also performing any other task assigned from time by time by the senior officials. Assisting Walk-in client’s inquiries and visitors coming in the office. Assisting with administrative duties, such as answering and forwarding calls and emails, sorting and distributing incoming mail, preparing memos, letters and documents. Checking and signing of other types of Insurance Policies as well and managing people of the department underwriting. Calculates standard rates and premium charges by using approved formulas and tables.Providing all suitable payment options to clients e.g. generating payment link’s or providing relevant bank details and also to follow-up with the clients for collection of Premium. Responsible for supporting the renewal of existing underwriting business and developing new insurance business.

Worked with and assisted customers and use knowledge of menu to help select products and plan their events. Executed all aspects of special events preparations. Provide excellent customer service. Ensure client satisfaction with final decoration deliverables. Estimate material requirements and costs of different decoration options. Worked with families and business groups to make their events memorable. Assisted with general office tasks such as filing, faxing, & typing. Obtained and maintained information about latest styles and trends in balloons arch designs. Utilized team-building skills to lead the groups in numerous activities. Provided high levels of customer service which made them feel special.

Heading up the Underwriting department, I oversee a team in dealing with Underwriting tasks, Banking matters & Dts Guarantee Documentation. From joining the department has grown to handle different sort of work in which All insurances cases were involved.Hands on experience in underwriting for various insurance products and services e.g (Motor, Travel, Health, Personal Accident, Fire & Marine). Having experience with using of Oracle software for unifying underwriting, policy processing, billing, and claims. Performed administrative duties, such as answering and forwarding calls and emails, sorting and distributing incoming mail, preparing memos, letters and documents. Preparing insurance and bank related guarantee documentation for DTS , Hajj Umrah Services with travel agencies. Collected information from various specialists and prepared appropriate reports.  Analyzed customer eligibility for various insurance products such as insurance and mortgage. Calculated premium for customers through analyzing all actuarial information Scanning, printing, and storing documents in both electronic format and hard copies. Keeping records of customer interactions, process customer cover notes, policies and file documents. Guaranteeing the accuracy and consistency of collected data and evaluate recommendations from underwriting software. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Interacting With Computers -- Using computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Providing administrative and clerical support.

Managed large amounts of inbound/outbound calls in a timely manner. Responding to incoming email and phone inquiries. Assist 200+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention. Informing clients by explaining procedures; answering questions; providing information. Identifying customers’ needs, clarify information, research every issue and providing solutions. Providing direct customer services by informing products and services & also meet the difficulties of customer queries.  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Build sustainable relationships of trust through open and interactive communication Used strong product knowledge and problem-solving skills to assist customers with their concerns and providing supportive paperwork and data entry as required. Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software