Haroon Babar Email & Phone Number

Riyadh, Saudi Arabia

Roles and Responsibilities:1. Oversee the planning, execution, and completion of electro-mechanical projects, including electrical systems, HVAC, fire fighting equipment, and building maintenance.2. Coordinate with clients, suppliers, and internal teams to ensure project requirements are met within deadlines and budgets.3. Manage project schedules, resource allocation, and documentation to ensure smooth operations and timely delivery.4. Conduct site inspections and supervise the installation, maintenance, and repair work to maintain high-quality standards.5. Develop and maintain annual maintenance contracts (AMC) and provide on-call support as needed.Implementations:1. We streamlined project workflows by integrating advanced project management tools, improving efficiency and communication among team members.2. Implemented quality control measures for electrical and HVAC systems, enhancing performance and reliability.3. Coordinated the successful installation and maintenance of fire fighting equipment, including FM200 and CO2 systems, ensuring compliance with safety regulations.4. Established effective maintenance schedules and protocols for building systems, minimizing downtime and operational disruptions.Key Achievements:1. We have successfully managed high-profile projects for clients such as Al-Othaim Investment, Apparel Group, and Daikin Air Conditioning, meeting or exceeding project goals.2. Achieved a 20% reduction in project completion times through improved coordination and resource management.3. Enhanced client satisfaction by delivering cost-effective solutions and maintaining high standards of service quality.4, Contributed to the company's reputation for reliability and precision, helping secure new contracts and expand business opportunities.

Lahore, Punjab, Pakistan

Roles & Responsibilities:1. Ensure agents consistently meet quality standards and adhere to procedures.2. Oversee the hiring process, handle documentation, and conduct training for new agents.3. Track agent performance, address any issues promptly, and apply disciplinary measures as needed.4. Resolve call center and HR problems quickly to ensure smooth operations.5. Facilitate a smooth transition for new agents from training to active roles.6. Implement feedback and develop solutions to improve service quality and enhance customer satisfaction.7. Set, monitor, and enforce call center goals and departmental policies.8. Recognize and reward agent achievements and progress to boost morale and performance.9. Serve as an escalation point for complex issues and collaborate with leadership to resolve them.10. Supervise daily floor activities, ensuring all processes run smoothly and efficiently.11. Coordinate with team leads and other departments to ensure seamless operations.12. Handle escalated customer issues and ensure high-quality service delivery.13. Develop and update training materials to reflect current best practices and procedures.

Lahore, Punjab, Pakistan

Roles & Responsibilities: 1. Managed projects involving property purchasing, licensing, and corporate and personal taxes for US-based companies, maintaining direct communication with company owners.2. Recorded and maintained accurate employee work records, ensuring efficient task completion by organizing training sessions and strategically allocating human resources.3. Coordinated project tasks to meet budget and timeline requirements, prioritizing adherence to company standards and procedures.4. Developed and nurtured strong customer relationships through regular meetings and effective communication strategies.5. Supported managers in day-to-day operational activities, ensuring smooth coordination and efficient business management.

Lahore, Punjab, Pakistan

Roles and Responsibilities Across Multiple Projects:Uber Eats:Role: Email Support Executive1. Provided comprehensive email support to international clients, resolving inquiries and issues quickly and accurately.2. Utilized strong communication skills and cultural sensitivity to address the needs of a diverse customer base.3. Processed and managed customer feedback to improve service quality and ensure satisfaction.4. Coordinated with internal teams to escalate and resolve complex issues effectively.Uber Jump:Role: Call and Email Support Executive1. Managed both call and email support for the Uber Jump project, ensuring professional and efficient customer interactions.2. Contributed to the successful launch and ongoing support of the new international project.3. Developed and implemented strategies to streamline customer support processes and improve response times.4. Monitored and analyzed customer service metrics to identify areas for improvement and enhance overall service delivery.Talabat:Role: Bilingual Support Executive (Arabic-English)1. Assisted clients, food vendors, and riders to resolve delivery issues in a timely and satisfactory manner.2. Utilized bilingual skills to provide support in Arabic and English, enhancing communication and service quality in the Gulf region.3. Coordinated with vendors and riders to address delivery challenges and provide customized solutions, improving operational efficiency and customer satisfaction.4. Conducted regular follow-ups with clients and vendors to ensure continued satisfaction and address any emerging issues.5. Helped in training of new team members on bilingual support practices and service standards to maintain high-quality service levels.

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Bachelor Of Business Administration - Bba, Marketing & Finance, 3.0

Intermediate, Business/Commerce, General, 3.0

Matriculation, Biology/Biological Sciences, General, 3.0