 Simulation Endorsement Management for different Contact Centers including Cisco (UCCE), Siemens (Unify Open Scape), Enghouse (CCSP) and Huawei (HIPCC). Worldwide Deployment and Support of Afiniti Telephony Services in multiple countries from North America, Latin America, EMEA and Asia Pacific regions. Provide Technical Project Management of new Contact Center & Telephony Projects including guidance on cross-functional projects. Co-ordinate with Project Managers on updates to the projects with active deployment status and assigned resources. Provide Standards and Guidelines for technology platforms, Business Process Automation, Enterprise SOA, and business IT Alignment. Network Infrastructure Design & Implementation for Voice, Video & Data Communication.  Provide guidance on cross-functional projects and facilitate decision making process. Act as scrum master in different projects from end to end design, implementation and deployments.

•Managing the IP Telephony, SMSE Notification & IP contact Center.•Responsible for overall operations of VIVA Voice, IVR, Wall Board, Fax, Virtualization, and Dialers, Voice Recording, SAN & SMS Notification support to VIVA’s business units.•Demonstrable experience of having deployed and/or supported Cloud / Virtual Infrastructure •Design, planning and implementation with VMware, Hyper-V, EMC VNX and Cisco UCS systems•Evaluate and track capacity of IT infrastructure and data center environments and report capacity and growth trends to the management.•Managing & prioritization of BRSDs and CRs•Manages the timely delivery of Enterprise technical requests•Experienced in working and communicating with Senior Architects and Integrators.•LTE 4G Service Launch - Viva (Configure and Support as new USSDs and SMS short codes are configured for new Products)•Maintained 99 percent uptime of critical servers, OS & applications.

• Management, Implementation & Configurations of Linux & Microsoft Dedicated Servers on Virtual Hosting.• Creating & Managing Organizational Units & Sites.• Demonstrable experience of having deployed and/or supported Cloud / Virtual Infrastructure Design, planning and implementation with VMware, Hyper-V, EMC VNX and Cisco UCS systems• Evaluate and track capacity of IT infrastructure and data center environments and report capacity and growth trends to the management.• Experienced in working and communicating with Senior Architects and Integrators.• In-depth knowledge of Operating Systems, Networking, Storage, troubleshooting.• Measure, enforce and improve Service Level Targets for Enterprise IT Services• Oversee the day-to-day management of the Service deliverables, ensuring all standard operating procedures are followed

* Responsible for the overall voice and data architecture of the Warid Contact Center, which provides telecommunication products and services, such as voice, IVR, Wall Board, Fax, data processing, and Dialers, Voice Recording support to Warid’s business units.* Successfully installed, configured, administered, and maintained Cisco Call Manager 7.x, Unity, Presence and Meeting Place with cluster approach for 2500 extensions at multiple sites.* Planned, proposed, and implemented changes in existing network infrastructure during expansion.* Deployed IP FAX, Audio Conferencing and administered recording system like Globitel speechlog.* Reduced network vulnerabilities by redesigning and implementing consistent security throughout theenterprise using a layered approach and the latest technologies. * Consistently deliver IT deployment projects on-time, with minimal disruption to critical business processes* Maintained 99 percent uptime of critical servers, OS & applications.* Collaborated with other IT teams including customer services, marketing & engineering.•Configuring Cisco Switches 45XX / 35XX / 37XX series. •Worked on VoIP like ACD, CTI, ICM, CVP, and Cisco IPCC, Predictive Dialers.•Configuring Analog and Digital Interface E1's , Cisco voice VG AS54XX / AS 5350, PGW 2200, SLT.•Configurations for VoIP and SS7 inter connects with other operators.•Configuring CUCM for Office Telephony. Dial Plan, ACD, Mobility(Single Number Reach), Auto attended schedule Management.•Configured Unity,integerate with MS Exchange for Voicemail.•Implement Cisco Unified Presence Server. User rich presence of user, IM and call placing.•Cisco IPCC Enterprise 7.x Solution Design, Deployment and Support,Cisco ICM Scripting and Call Routing.•Cisco ICM (AW, Router, Logger) Configuration and troubleshooting.•Peripheral Gateways Deployments (Agent PG, CCM PG, VRU PG, MR PG).

TRG is the leading global bpo partnership, providing equity capital, strategic advice, technology products, and customized outsourcing solutions.* Successfully configured, administered, and maintained Asterisk (PBX) on LINUX platform for 27 locations in 7 countries offices.* Full project life cycle for enterprise-scale network contingency planning, network configuration, optimization, and redundancy and routing design.* Developed disaster recovery procedure that allowed rapid recovery in a mission-critical environment.* Configured new E1s for voice connectivity between Asterisk and Quintum/PRI Cards.* Provided support remotely to 20 call center sites for administration, maintenance, and health checkups.