Muhammad Haroon Niaz Email & Phone Number

Pakistan

Lahore, Punjab, Pakistan

As a System Integrator core responsibilities includes but not limited to Integrate all systems to develop a comprehensive network monitoring system for infrastructure, cloud and data center.Deploy a Security information and event management (SIEM) to proactively identify abnormalities and threats to ensure security and availability of all resources and services.Deploy a ticketing system and empower Service Desk resources with right tools to ensure SLAs.Deploy a comprehensive Customer, Hosted services and Inventory management system to stream line service request, service delivery and billing process.Develop and update risk analyses, vulnerability checks, and mitigations/corrections for Data Center, Infrastructure, Network and Cloud services.Define Corporate Information Security Polices, conduct risk assessments, bring about improvements, and ensure regular trainings to educate employees.Help teams of other projects in VoIP related services.

Proactively suggest enhancements and ways to better increase performance and uptime of all servers and services. This covers aspects such as network design, replication, redundancy, hardware, virtualization, operating systems, 3rd party software integrations and in house software development.Liaise with MondoTalk Support staff over the phone, instant messenger and via email and ascertain customer requirements for the purposes of delivery phone system functionally or Integration with existing PBXs or support, marketing or ERP solutions.Train up staff and contractors as required.Software development and supervision, including not limited to voice systems, API's, web user interfaces, mobile apps.R&D of systems and technologies to help increase our services, features and optimizing back office processes.

ADG LDI (DVCOM) – Manage technical operations related to LDI businessStarTel Global – Manage technical operations related to VoIP wholesale (A-Z)Managed a team of 13 Engineers looking after VoIP support, Network operations, Rating & Routing and Billing departments & 10 Associate Engineers at remote sites of Pakistan to manage LDI Network Infrastructure located in Pakistan & A2Z Infrastructure located in UK.Network had capacity of running 10k+ concurrent calls, using STM1(155 Mbps) IP connectivity, and 340+ E1s from all Mobile and Landline operatorsCore Responsibilities:To ensure leadership and management aspects by scheduling the projects and technical resources to meet projects timelines.To conduct meetings and discussions with vendors, technical, financial & commercial teams to put all stakeholders on board for successful projects implementation and deployment.Network management, security, traffic engineering, solutions’ capacities analysis, forecasting and planning.Manage VoIP and billing related applications development, customization of A2Z wholesale BSS plateform & Long Distance International (LDI) network in a multi-site environment including Sun Solaris based Cisco PGW2200 signaling servers, Suse and Redhat Linux based Nextone soft-switches and billing solutions, Media gateways, Cisco and Juniper based routers, switches and firewalls.Communication with clients around the globe for technical and billing related issues, disputes.

Configure and monitor end to end IP connectivity using cisco devices between country wide PoPs spread over 9 location in 5 cities.Configure and monitor POPs for Voice services using Cisco AS5400 media gateways for VoIP and Cisco PGW 2200 for SS7.Debugging VoIP (SIP & H323) on Genband S3 (Nextone) soft switch and SS7 signaling issues on PGW 2200.Manage Linux (Red Hat & SUSE) and Solaris based servers.Configure Cisco ACS, Cisco Works, Solar winds NMS and Syslog server for network monitoring, management and security.Provide support to international clients regarding technical issue i.e. VoIP and quality issues to clients round the world.

Configurations of call center solutions using Asterisk, ViciDial, Queue Matrix and in house build solutions.Development of GUI based Real-time monitoring of calls and server stats. Development of Queue configuration, monitoring and reporting of inbound and outbound services.Development of auto and predictive dialers.Call recording, conferencing, forwarding and tie line features implementation.Configuration of Quintum Boxes for interaction of IP network with PSTN.

Bachelor’S Degree, Electrical Engineering Specialization In Telecommunication

F.Sc, Pre-Engineering