• Assist customers through phone, web and remote sessions for installation, operational, maintenance and training related inquires for products and applications.• Assist customer with their technical difficulties related to application, web services, platform, cloud, hybrid services and servers. • Troubleshoot the network, connectivity, hardware and software issues related to Routers, Gateway, Tenants, Portals, and Recorders.• Support customers by configuring the tenant, routers and gateway as per site requirement.• Checking through endpoint devices like phone, laptop, desktop, tabs for providing suitable support and make application work properly.• Support customer with their data requirements by analyzing through call logs and data.• Proficient in finding and resolving the issues by reading and checking through devices logs. • Follow manuals, knowledge base article and technical guides to find solutions to resolve problems. • Providing support through tickets on Zendesk, messages, emails and calls on priority and timely manner.

• Assist customers through phone, web and remote sessions for installation, operational, maintenance and training related inquires for products and applications.• Troubleshoot mechanical, hardware, software and system failure of POS, pinpad and printers. • Support customers by configuring the routers and commander as per site requirement.• Follow manuals and technical guides to find solutions to resolve problems. • Troubleshoot communication between POS, pinpads , routers, switches and commander.• Proficient in SalesForce and Amdocs ticketing tools for handling customer’s issues.

• Installation, maintenance, and repair of fiber and copper-based telecommunications equipment, products and services • Provide customer support over phone and in person • Installation and configuration of internet routers, TV setup boxes and phones. • Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and Computer.