Craig Harp Email & Phone Number

Keystone Heights, Florida, United States

Jacksonville, Florida, United States

• Provisioned new end user machines and telephones.
• Managed end point protections, antivirus, encryption, and training.
• Generated metrics and reporting on end user security training and risks.
• Speced and acquired end user machines based on use case and business needs.
• Maintained inventory of issued equipment for 3,000+ employees.
• Managed and maintained On-Premise Active Directory and Azure Active Directory.

Jacksonville, Florida, United States

• Provided day-to-day support to system users, educating remoteemployees on troubleshooting and problem-solving protocols.
• Proposed technical feasibility solutions for new system designs andsuggested options for performance improvement of technicalcomponents.
• Streamlined troubleshooting processes to improve system supportand enhance communication between support team and end-users.
• Completed software updates and assessed security patches foroptimized computer use.
• Handled scripting tasks for debugging and automation usingPowerShell.
• Reviewed and analyzed security logs to determine and alleviatenetwork threats.

Jacksonville, Florida, United States

• Serve as an escalation point for hardware and network relatedquestions. Analyze and evaluate incident trends and makerecommendations to team lead to reduce incident rate.
• Repaired and administered Active Directory user accounts andprofiles Install and upgrade company standard softwareapplications.
• Technical support across multiple lines of business focused onensuring the day to day operations related to Network andcomputer systems.
• Communicated with all IT departments to ensure prompt issueresolution and demonstrated proven ability to interpretinformation to prevent escalation of problems.

Jacksonville, Florida, United States

• Communicate with installers to ensure timely delivery of products.
• Design new scanning software for inventory receiving.
• Deliver new products to newly-built housing developments.
• Check and organize inventory during receiving.
• Load and unload products from delivery trucks.
• Maintain customer satisfaction by ensuring safe delivery of the products.

Jacksonville, Florida, United States

• Complete customer requests in a timely manner without issues.
• Effectively answer multi-line telephone calls while maintaining front counter customer satisfaction.
• Completed detail-oriented jobs in a timely manner.
• Organized and filed important documents and receipts.
• Counted and organized inventory in a timely manner.
• Fixed technical issues with main computers.

Jacksonville, Florida, United States

• Assist customers in product selection in regards to computers and applications.
• Talk to product vendors in regards to customer relations.
• Handle customer requests on a case by case basis.
• Advise and consult customers in regards to emerging technologies and platforms.
• Solver customer-related and technical issues to the best of my ability, and if I can’t move it to a manager above me.
• Work to my best ability to accomplish all tasks given to me by my superiors.

Jacksonville, Florida, United States

• Communicate with installers to ensure timely delivery of products.
• Designed new scanning software for inventory receiving.
• Delivered products to newly-built housing developments for installation.
• Responsible for verifying inventory during receiving of shipments.
• Load and unload products from delivery trucks.
• Ensured the correct products were delivered on time and undamaged.

Jacksonville, Florida, United States

• Provided IT Support for office systems as needed including hardware and software support.
• Acted as liaison between customers and insurance providers to ensure customers medication orders were properly filled in a timely manner.
• Created reports for management using Microsoft Office applications.
• Packaged customer medications and hand delivering them when required to ensure on time deliveries.
• Resolved customer and technology related issues escalating to management when required.
• Worked with medical office staff to confirm prescription information for each patient.

2250 CR 210, St Johns, FL 32259

• Complete customer requests in a timely manner without issues.
• Effectively answer multi-line telephone calls while maintaining front counter customer satisfaction.
• Completed detail-oriented jobs in a timely manner.
• Organized and filed important documents and receipts.
• Counted and organized inventory in a timely manner.
• Fixed technical issues with main computers.

2585 Pacetti Rd, St Augustine, FL 32092

• Worked with other maintenance crew members covering the greater St Augustine and Jacksonville area, responsible for maintain multiple accounts on a weekly basis.
• Support other team members to boost customer satisfaction.
• Working until the job is complete, and up to company standards.
• Quickly and Effectively solve customer challenges and problems.
• Maintain quality control, constantly seeking new ways to improve work efficiency and customer service.