Craig Harp Email & Phone Number

Keystone Heights, Florida, United States

Jacksonville, Florida, United States

• Provisioned new end user machines and telephones.• Managed end point protections, antivirus, encryption, and training.• Generated metrics and reporting on end user security training and risks.• Speced and acquired end user machines based on use case and business needs.• Maintained inventory of issued equipment for 3,000+ employees.• Managed and maintained On-Premise Active Directory and Azure Active Directory.• Remotely Managed end user systems for security threats, software installation, troubleshooting and assistance.• Designed API system for integrating ERP suite and Azure AD.

Jacksonville, Florida, United States

• Provided day-to-day support to system users, educating remoteemployees on troubleshooting and problem-solving protocols.• Proposed technical feasibility solutions for new system designs andsuggested options for performance improvement of technicalcomponents.• Streamlined troubleshooting processes to improve system supportand enhance communication between support team and end-users.• Completed software updates and assessed security patches foroptimized computer use.• Handled scripting tasks for debugging and automation usingPowerShell.• Reviewed and analyzed security logs to determine and alleviatenetwork threats.• Conducted research to test and analyze feasibility, design, operationand performance of servers, equipment, component features andsystems.• Implemented firewalls, two-factor authentication and antivirussoftware for networks supporting thousands of users over severalclients.• Performed system analysis, documentation, testing, implementation,and user support for platform transitions.• Resolved or escalated priority tickets and work orders to resolve userissues.• Maintained flexible schedule and responded to after-hours andweekend emergencies.

Jacksonville, Florida, United States

Serve as an escalation point for hardware and network relatedquestions. Analyze and evaluate incident trends and makerecommendations to team lead to reduce incident rate.• Repaired and administered Active Directory user accounts andprofiles Install and upgrade company standard softwareapplications.• Technical support across multiple lines of business focused onensuring the day to day operations related to Network andcomputer systems.• Communicated with all IT departments to ensure prompt issueresolution and demonstrated proven ability to interpretinformation to prevent escalation of problems.

Jacksonville, Florida, United States

• Communicate with installers to ensure timely delivery of products.• Design new scanning software for inventory receiving.• Deliver new products to newly-built housing developments.• Check and organize inventory during receiving.• Load and unload products from delivery trucks.• Maintain customer satisfaction by ensuring safe delivery of the products.• Solve customer-related and technical issues to the best of my ability, and if I can’t move it to a manager above me.• Work to my best ability to accomplish all tasks given to me by my superiors.• Always provide excellent customer service to any customer.

Jacksonville, Florida, United States

• Complete customer requests in a timely manner without issues.• Effectively answer multi-line telephone calls while maintaining front counter customer satisfaction.• Completed detail-oriented jobs in a timely manner.• Organized and filed important documents and receipts.• Counted and organized inventory in a timely manner.• Fixed technical issues with main computers.• Handled customer complaints as effectively as I could, then escalated the issues to my supervisor in the event that I could not help them any further.• Completed all tasks assigned to me by my supervisors on time, done to their satisfaction.• Worked late, or covered shifts when other employees were unable.

Jacksonville, Florida, United States

• Assist customers in product selection in regards to computers and applications.• Talk to product vendors in regards to customer relations.• Handle customer requests on a case by case basis.• Advise and consult customers in regards to emerging technologies and platforms.• Solver customer-related and technical issues to the best of my ability, and if I can’t move it to a manager above me.• Work to my best ability to accomplish all tasks given to me by my superiors.• Always proved excellent customer service to any customer.• Handle customer-related phone calls in regards to payer/payee information.• Educated co-workers on any unfamiliar technologies such as software and hardware.

Jacksonville, Florida, United States

• Communicate with installers to ensure timely delivery of products.• Designed new scanning software for inventory receiving.• Delivered products to newly-built housing developments for installation.• Responsible for verifying inventory during receiving of shipments.• Load and unload products from delivery trucks.• Ensured the correct products were delivered on time and undamaged.• Regularly communicated with customers to ensure their expectations were met and worked to resolve any issues they experienced.

Jacksonville, Florida, United States

• Provided IT Support for office systems as needed including hardware and software support.• Acted as liaison between customers and insurance providers to ensure customers medication orders were properly filled in a timely manner.• Created reports for management using Microsoft Office applications.• Packaged customer medications and hand delivering them when required to ensure on time deliveries.• Resolved customer and technology related issues escalating to management when required.• Worked with medical office staff to confirm prescription information for each patient.

2250 Cr 210, St Johns, Fl 32259

• Complete customer requests in a timely manner without issues.• Effectively answer multi-line telephone calls while maintaining front counter customer satisfaction.• Completed detail-oriented jobs in a timely manner.• Organized and filed important documents and receipts.• Counted and organized inventory in a timely manner.• Fixed technical issues with main computers.• Handled customer complaints as effectively as I could, then escalated the issues to my supervisor in the event that I could not help them any further.• Completed all tasks assigned to me by my supervisors on time, done to their satisfaction.• Worked late, or covered shifts when other employees were unable.• Took on the responsibilities of the other employees to ensure tasks were completed on time.

2585 Pacetti Rd, St Augustine, Fl 32092

• Worked with other maintenance crew members covering the greater St Augustine and Jacksonville area, responsible for maintain multiple accounts on a weekly basis.• Support other team members to boost customer satisfaction.• Working until the job is complete, and up to company standards.• Quickly and Effectively solve customer challenges and problems.• Maintain quality control, constantly seeking new ways to improve work efficiency and customer service.