James Harper Email and Phone Number
Before commencing a 15-year management career in start-up and mature, high-growth organisations, I was an Engineer in the Royal Australian Air Force. Taking key learnings into the commercial sector, I live by two mantras, ‘trust your instincts’ and ‘win for the business’. With this approach, I have been able to strengthen enterprise performance while building team-centred, highly engaged cultures that sustain and propel long-term growth. Since 2002, I have forged a reputation as a logical, calm and confident business, sales and project leader. Joining payroll software specialist FIO Consulting in 2003, I led the design and development of solutions that continually exceeded client expectations and supported the growth of the business. My move into general management came in 2011 with Your Client Matters where in just 18 months, I increased business profitability by 56% via the design and deployment of a focused continuous improvement program. I continued this path with Squiz as Business and General Manager of the multimillion-dollar NSW business, and over a 5-year tenure, delivered considerable sales and profit growth while maximising employee engagement and customer satisfaction. In 2019 I branched out establishing Pivot Analytics a data and analytics consultancy with the mission to make data accessible to everyone. Pivot Analytics has seen the confluence of the years of IT and data experience, with the joining of search and data together to power our solutions.With strong interpersonal skills, I build and inspire teams of people through honest, open communication and dependable leadership. Calm under pressure, I’m the go-to person in a crisis and the leader that customers trust to solve their issues and meet evolving business needs. Above all, I value integrity and healthy competition, a combination that results in delivering the best possible solution in the most effective manner. I welcome new connections from likeminded professionals and the business community. Please feel free to contact me through LinkedIn.
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Managing DirectorPivot Analytics Sep 2019 - PresentWe fuel data-driven organisations by giving everyone the ability to ask their own questions of data through search. As Managing Director, I lead business development and engagement delivery as the Principal Consultant.
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Director Workforce Analytics And SystemsNsw Public Service Commission Oct 2018 - Aug 2019Sydney, Nsw, AuJoining the Commission to lead the highly skilled and experienced teams responsible for collecting, analysing and reporting on workforce information across the entire NSW Public Sector, that informs and enhances operational decision-making. Providing a strategic connection to the sector to guide the development of future-oriented policy initiatives through the use of advanced people analytics. -
Nsw General ManagerSquiz Feb 2015 - Feb 2018Sydney, New South Wales, AuPromoted to lead and transform the NSW business, I developed and executed a 5-year strategic plan aimed at strengthening operational structures, optimising resources and maximising growth without detracting focus from the company’s mission to be a market innovator. I managed a multimillion-dollar P&L and a multi-disciplinary team of 60, creating and implementing robust project management processes, governance and reporting structures to improve quality of delivery. In addition, I forged partnerships with multidisciplinary stakeholders across the global Squiz network to drive best practice knowledge sharing. * Delivered double digit sales and profit growth, strengthening NSW business performance through creation of an inclusive, coaching based culture;* Achieved the highest customer satisfaction rate across all global regions in consecutive reporting periods;* Improved project delivery to achieve zero schedule overruns in 2017, developing a delivery monitoring and reporting framework that has since been rolled out across Australia -
Business ManagerSquiz May 2013 - Feb 2015Sydney, New South Wales, AuLeading sales and business development in the NSW business, the largest region globally, I managed a portfolio of ~50 clients across project strategy, delivery, post-launch support and digital education activities. Focused on driving business growth and continuous improvement, I led a team of 11 in building a strong enterprise sales pipeline and provided technical advice to senior stakeholders to enable the delivery of profitable solutions. * Maintained a 20% business growth rate while reducing project defects by more than 20%, bridging the gap between product and sales teams to influence resource planning and solution architecture;* Strengthened staff engagement to achieve minimal team attrition between 2014 and 2015, establishing a culture based on accountability and robust performance management.
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General ManagerYour Client Matters Jan 2011 - May 2013Miranda, Nsw, AuJoining Australia’s leading marketing specialist and educator to the financial services industry as their first GM, my focus was on defining a robust operating structure that improved profitability and team performance – all while relieving the business’ founder of day-to-day business activities. Owning accountability for P&L and a team of 10 marketing and operations professionals, I led a business efficiency program to identify and address areas for improvement, including the automation of processes to drive service quality and efficiency. * Increased profitability by 56% FY12/13 and significantly improved customer satisfaction through the delivery of a business efficiency program;* Automated coding processes to reduce print run time from 12 to 3 hours, publishing and distributing two quarterly print magazines with a circulation of 500K;* Diversified and expended revenue streams in the commercial lending space via the development of a new product line. -
Development ManagerFio Consulting 2003 - 2011Initially appointed to lead the design and development of payroll software solutions, in 2007 I progressed to take ownership of client accounts end-to-end. I recruited and managed a virtual team of 5 high quality developers to execute solution architecture and leading the commercialisation of products, I realised business development opportunities that delivered ongoing business growth. * Improved customer satisfaction scores by resolving software defects, building trusted relationships with clients across the FIO Consulting portfolio.
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E-Commerce Team LeaderWizard Home Loans 2001 - 2003
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Aeronautical EngineerRoyal Australian Air Force 1994 - 2000Au
James Harper Skills
James Harper Education Details
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Rmit UniversityAeronautical And Astronautical Engineering -
University Of Wisconsin-Eau ClaireFoundations Of Data Science
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UnswAeronautical And Astronautical Engineering
Frequently Asked Questions about James Harper
What company does James Harper work for?
James Harper works for Pivot Analytics
What is James Harper's role at the current company?
James Harper's current role is Managing Director at Pivot Analytics and Harper Stone.
What schools did James Harper attend?
James Harper attended Rmit University, University Of Wisconsin-Eau Claire, Unsw.
What skills is James Harper known for?
James Harper has skills like Leadership, It Strategy, P&l, E Commerce, Consulting, Business Transformation, Strategic Partnerships, Contract Management, Client Relations, General Management, Budget Analysis, Account Management.
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