Josh Harper Email & Phone Number

St Louis, Missouri, United States

Hold Clearance and MSE1 CertificationReceive and distributed shippers to departments ensuring most advantageous work flow for all departments and metricsCreated daily standardized reports to assist management and team members to ensure shippers are moving through department’s metrics efficiently and accurately Tracked and communicated shipper updates including after shipping to ensuring points of contact have best information when communicating with customersLabel & load shipments ensuring product is delivered accurately on time, according to shipper requirementsInitiated report creating a sample average of late shippers received. Giving management insight on potential difficulties for internal department and external programsOperated multitude of hand, and power tools, along with forklifts, hoist, and tugsBuilt, repair, utilize drawings, and assemble a variety of shipping containers securely enclosing product for safe shipmentEnhanced system identifying reoccurring shipments that can be moved more effectively than normal distribution. Lowering programs shippers’ expense and positively improving shipping metricsCoordinate with point of contacts on discrepancies, and hot shippers ensuring Inventory accuracy and scheduling priorities were correct Coordinated with customers on process ETAs of parts to keep with in need dates

Fairview Heights, Il

* Managed customer’s projects from start to finish ensuring they received best customer care available.* Achieved “With A Purpose” Award 2016* Coordinated installs with installers and customer to create best experience for both parties* Verified orders so installers could meet customer, and store expectations * Conversed with customers to ensure they had a good experience and loved where they lived* Grew relationships with installers, and vendors to avoid charges to store or customer in order to achieve best results for customer* Excited sales associates on process’s best use of Install Sales Program, so they would deliver best results for customer* Completely redesigned pull rotation for quick access to install merchandise * Fought for customer satisfaction on product discrepancies and damages with vendors and merchants. Ensuring resolutions to customer issues achieved best customer satisfaction available.

Shiloh, Il

* Manage 3-5 employees* Complete closing paperwork reflecting the productivity of they day* Compile opening paperwork to prepare store for daily sales* Prepare store supplies for projected quantities needed for next business day* Operate Berkel, roller, and dough rounder on daily basis

O'Fallon, Il

* Oversee 15-25 associates, and daily schedules* Achieved resolutions to customer and associate issues ensuring customer happiness* Interacted with customers and employees on policy and procedures to avoid company loss* Built relationships with department managers and upper management to complete tasks* Reinvigorated company policies to streamline return process* Implemented new procedure that was adopted by entire store giving store 56 labor hours to be put to better use* Achieved qualification to operate compactor, walking jack, walkie stacker, and scissor lift*Unload trailers sorting freight into specified departments, managing freight flow*Separate freight delivered into departments based upon special display needs*Unload grocery trucks using walking jack*Fulfill stock requests using supplies accessible in warehouse*Stock warehouse shelves with overstock using walkie stacker*Deliver stock to sales floor, after acquiring stock, that has been projected to be low from warehouse

Carbondale, Il

Work traditional media to update and create original content to keep top of mind awareness. Effectively manage print to create an ever changing advertisement environment. Worked to grow loyal customer base in competitive market where high turn over existed for other competitors.* Revamped companies social media marketing of Twitter using Tweetdeck and Klout.* Took company’s Facebook reach to new heights setting it at 3,300, 5,100, and 7,204 out of 9,300 followers* Redesigned and Expanded print advertisement delivery method to increase top-of-mind awareness * Achieved 20% Facebook reach growing presence by 1,400 followers creating free advertisement for company * Designed and ran social media promotions, creating conversations with customers drawing their interest into the companies interactions more frequent, and higher involvement * Rejuvenated companies marketing plan on quality and reliability using marketing segmentation focusing on target market’s desires. * Invented method to track Facebook interactions and quality. Ensuring we achieved my expectations as well as customer’s expectations of socializing with Quatro’s. Making a new standard for others to follow* Created schedule for teaching intern media vehicles, bringing them up to speed and ensuring they met my expectations and Quatro’s for reinventing the programs* Determined the new outline for in-store and delivery logistics for new customer loyalty program* Created campaign for e-mail Marketing to support CRM* Drafted marketing campaign for unveiling of the new rewards program to incentives brand loyalty* Performed customer service via phone contact or face to face to insure customer satisfaction and brand preference* Engaged with customers to encourage word of mouth* Cross linked advertising strategy achieving ad transition to maximize brand penetration. Creating a all in one company voice. * Cut fixed cost of marketing spending through innovation of guerrilla marketing advertisements

Carbondale Il

Used existing environment to maximize entertainment with a focus on customer service. Worked with management to create the environment for each event experience.* Erected stage walls, risers for choirs productions* Set up stage scenery using load rail for larger shows* Seated customers and resolved issues due to stage setup* Enforced company policy and procedures* Complied and enforced policy required by show companies

Ashton, Il

Modified existing methods to produce a more efficient work environment.

Dixon, Il

Maintained a Ballroom during events providing consistent customer service for 250 guests. Recommending first hand experience with bartenders, caterers, and audio entertainment companies to upper management.

Ashton, Il

Pulled and checked orders for shipment. Managed factories cardboard recycling collection.

Dixon, Il

Managed employees and nightly kitchen processes of the business.

Bachelors Of Science, Marketing

Activities and Societies: Business Leadership Council (BLC)VP of Programs and Promotions Spring 11 - Summer 11 President Summer 11 - May.

International Strategy And Marketing

Associate Of Science, Psychology

General Studies