Harpinder Kaur Email and Phone Number

• Delivered exceptional level of customer service.• Assisted customers with locating products, interpreting product labels, and placing orders.• Maintain stock replenishment, contacting suppliers and ensure compliance with the store policies.• Operated cash registers and processed payments.• Provide support to the store manager and other staff members.

Collaborate with the accounts department and management toestablish budgets, oversee expenditures, and manage payrollprocessing.• Maintain accurate financial records in a dedicated database.• Initiated a procedure to communicate with clients via phone andemail, which boosted customer satisfaction by 95%.• Identified and implemented cost-saving strategies that savedthe company Rs. 40,00,00 annually in office supplies.• Orchestrated project tasks among various teams, resulting in a15% decrease in project delivery times.

• Assisted clients in operating new accounts, explaining accountfeatures, guiding them through the setup process.• Proven track record of for zero error while maintaining recordsand documentations at the bank.• Proactively led and successfully executed the SBI YONO appcampaign resulting in a 40% increase in online banking.• Maintained cash drawers with 100% accuracy.• Promoting bank financial products such as loans, investments,tax-savings schemes, and deposits.• Addressed and resolved customer issues promptly, ensuring ahigh standard of customer care and follow-up.

•Supported 100+ production and development servers 24/7 for our clients such as GAP America and Xerox, USA.•Created, managed and maintained access permissions to databases.•Oversaw Database Storage structures and implemented administration policies related to enhance server and data security.•Planned and executed disaster recovery plans in order to ensure continuous server operation.•Designed backup and recovery plans, including jobs, for point-in-time recovery and point-of-failure recovery based on application criticality and requirements.•Created, updated and troubleshooted maintenance plans as per design of the database.•Participated in database administrator meetings to discuss data requirements, implement new policies and explore features of upgraded versions of database software.•Enhanced overall team productivity by 20% through efficient data storage, management, and accessibility.•Boosted sales by analyzing existing customer data and collecting new data sets as it makes possible for our clients to offer and tailor products according to their customer’s interest.