Managed a team of 10 associates to provide world class service to dealers and internal customers. Monitored and managed safety, quality, velocity, and cost metrics. Worked closely with the associates to provide them opportunity for development and evaluated their performance. Planned and prioritized work assignments to consistently meet company goals. Monitored warehouse operations through warehouse management system.

Responsible for coordinating and ensuring all operational functions are complete according to the established processes. Work closely with operations, records management, and other office personnel. Use strong organizational, problem resolution, analytical, leadership, communication, and multi-tasking skills to complete the daily tasks. Assist the Warehouse Associates, Grief Clerks, Team Leads, and Coaches in resolving various work related issues. Coordinate weekly repack projects.

Managed the financing functions of the business. Handled accounts payable and accounts receivable. Monitored online bank and other business accounts. Prepared and maintained various supporting documents, bills, receipts, purchase orders, invoices, bills payable, and bank statements. Complied with Federal Motor Carrier Safety Administration (FMCSA) requirements. Managed company equipment.

Assist clients throughout Kern County by interpreting legal issues in Punjabi for court proceedings, medical offices, and businesses.

Key member of company’s on-going business process improvement (BPI) team. Held weekly online meetings to discuss business operations and set new performance goals. Gained knowledge of the new Rules & Regulations in the Transportation Industry by participating in the Bluehorse Educational Program. Researched trucks and trailers to use for business operations.o Managed loads through the Transportation Management System (TMS) Virtual Dispatch.o Utilized Accounting Software (QuickBooks) to track expenses, profits, and monitor business.o Used Customer Relationship Management (CRM) software Sugar CRM to track sales calls.o Participated in online webinars to acquire in-depth knowledge of the Transportation Industry.o Prepared transportation schedules and routes; dispatched for truck drivers.o Created and reviewed business agreements, contracts, operating manuals, and other documents. o Created business processes and service brochures using various Microsoft applications.

Research publicly traded companies to identify solid investments. Review financial statements, news, and company events. Listen to company conference calls and prepare summary reports. Analyze companies through technical and fundamental analysis. Monitor and manage online trading and bank account.

Managed a total of 15 employee resources. Monitored and managed store inventory levels and costs. Managed employee schedules to control labor costs. Lead weekly management team meetings to set new weekly and monthly sales and performance goals for each shift crew. Trained new employees in food safety procedures and store production methods to ensure high quality meals. Increased customer relations and reduced complaints which resulted in best customer satisfaction. Cross-functional responsibilities included working in the production, taking customer orders, and dispatching deliveries. Ensured usage of store and franchise promotions by team members to increase sales.Handled $80,000 per month in cash, checks, and credit card transactions.Part of Management Team which was recognized for "#1 Sales and Labor Costs Turnaround".Utilized Field Management System (FMS) to plan and monitor business.Used Cost of Store and Cost of Business reports to track sales and expenses.Provided exceptional customer service to 100+ customers daily.Created daily sales, inventory, promo, and bank deposit reports.Recruited, interviewed, and hired new employees.Used Punjabi language skills to bring in more business from the Indian community.Coordinated and planned customer parties and other large events.Employee of the Month, July 2007.

Mentored a local youth group in entrepreneurship and finance. Worked with group to start and run a home based business selling athletic shoes. Contacted and negotiated prices with overseas supplier - based in China. Managed sales group and developed catalog. Created marketing material to generate recognition of the business. Excellent hands-on experience for youth with most proceeds being donated to charity.

Provided excellent customer service and maintained high level of customer satisfaction. Translated policies, bank products, and accounts information to Punjabi speaking customers. Handled cash transactions in excess of $9,000. Received cash and checks for deposits, verified amounts, and checked for endorsements. Cashed checks and disbursed funds after verifying signatures and account balances. Explained, promoted, and sold credit union products and services.

Provided exceptional customer service to banking clients. Answered customer questions to assure proper understanding of bank products and services. Processed customer deposits, payments, and cashed checks after verifying signatures. Informed and sold bank products to customers. Opened new saving, checking, and business accounts.