Dealing with the stakeholders and getting the understanding of the requirements, calculating the impact based on the requirements and getting the requirements sign off.Creating user stories and acceptance criteria in Jira based on the request that we receive from the stakeholders.Creating BRD, technical document, design document, workflow document and build sheets.Creating roadmap for all the quarters for the current year to set the expectations to the stakeholders for all the deliverables.Performing testing and giving demo to the stakeholders to get the UAT sign off from the stakeholdersArranging workshops for the users to make them familiar with configuration and functionalities in ServiceNow.Performing testing and creating test cases for the configuration so that users can easily test the configuration from their end without ServiceNow support.Refining and simplifying the requirements after discussing with the solution architect to reduce implementation efforts.ServiceNow Discovery to populate the ServiceNow CMDB and populate downstream ITIL processes with network and asset data, in datacentre set-up.

Worked with vendors and business partners for requirements clarification, requirements gathering and using Business Process Modeling (BPM) Direct interaction with the customer to understand new business requirements and enhancements. Flexible as a Field Hybrid Appraiser conducting detailed research and analysis of information and data necessary to complete competent Preparation of Design documents and Technical Specifications. Functional and system integration testing, Creation of Test Cases, End-user Guide and process maps Deploying ServiceNow objects on production, Design and implement end to end automation of various simple and complex activities performed at L2 support level on Windows and Linux operating systems using ServiceNow Design and Implement end to end automation of simple and complex L2 level activities in vCenter infrastructure with vSphere environment using ServiceNow Orchestration. Business Analyst to work with the users in the CSM and ITSM space to gather document and requirements through the UAT process Design and Implement end to end automation of provisioning of Virtual machines in the Azure Private cloud with the help of ServiceNow

Collaborated with ServiceNow to standardize the undocumented change management process for Online Tech and Online CT groups using ServiceNow and mirroring (as much as possible) the current Corporate Change Management process. Results: Increased accuracy of change information for CI's in the ServiceNow CMDB, clear accountability for all steps in the change process, complete auditability of changes by SOX auditors, eliminate single points of failure in the approval processes, streamline processes for efficiency and consistency and improved the communication and notification of changes. ServiceNow Discovery to populate the ServiceNow CMDB and populate downstream ITIL processes with network and asset data, in datacentre set-up.As a member of the Governance, Risk and Compliance (GRC) team, helped develop processes and solutions that further the goals of the organizationPerformed cloud assessment and migration, legacy modernization, and data center assessment for viable business solutions.

Perform Business/Technical Writer II duties as required.Generated data mapping documents from production databases to the warehouse and from the warehouse to the policy and claims marts. Worked on data modeling and produced data mapping and data definition documentation during data governanceGathered requirements, coordinated development, testing and execution of a global system to automate approval and provisioning of access to restricted space to mitigate risk to the firm utilizing the BABOK methodology, SharePoint, Visio, Balsamiq and TIBCO.Wrote and maintained Business Requirements Documents [BRDs] and Functional Requirements Documents [FRDs] defining new systems operations for the Online Banking project using Rational Requisite ProAnalyzed business and user needs, documenting requirements. Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.Selected to develop and implement a project for a Data Warehouse, Data Governance, and IBM Master Data Management process/system that would be used for companywide reporting.