● Gained excellent customer service skills by responding promptly and positively to customer inquiries and maintaining relationships by providing information and guidance, solving their problems independently or within a team and booking appointments, strengthened my ability to multitask, and prioritise workload under pressure.● Developed highly effective written and verbal communication skills by answering 20+ calls and emails daily in a professional way to assist clients' enquiries and build relationships.● Strengthen skillset in data analysis and attention to detail skills using Microsoft Excel, Office and PowerPoint to support financial administration including producing creditor payment lists, invoices, delivery notes and maintaining financial spreadsheets. As a result, I produced 75 error-free purchase and sales invoices, and VAT documentation monthly.

●Utilised time management and organisational skills while undertaking clerical tasks like printing, and filling to ensure smooth business.●Improved verbal communication and customer support skills by providing relevant information to 60 client needs per week following Council Service Standards.● Enhanced critical thinking and problem-solving skills by managing over 50 inquiries through email and telephone whilst fostering strong relationships with regular clients. This contributed to building the company's reputation and honing interpersonal skills that consistently impressed clients