Harpreet Panesar Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Train the new Customer Service Advisors on Pre-Process, Health and Safety and product use training.
• Conducting training assessments for the new hires to acquaint them to the process
• Handling of operational responsibilities which include team handling during transition queue, co-ordination with quality assurance team and work force management for effective results.
• A contributor to content development. Responsible for designing training material to effective training delivery
• Actively involved in E learning modules designing and execution
• Conducting refresher training to improve / maintain the core skills of the customer service associates on operations floor

Godrej And Boyce Complex, Vikhroli, Mumbai.

• Train the new Customer Service Advisors on Pre-Process, Health and Safety and product use training.
• Conducting training assessments for the new hires to acquaint them to the process
• Handling of operational responsibilities which include team handling during transition queue, co-ordination with quality assurance team and work force management for effective results.
• A contributor to content development
• Conducting refresher training to improve / maintain the core skills of the customer service associates on operations floor
• Extensively involved in change management which includes deployment of new process guidelines in order to improve customer satisfaction, conducting assessments, consolidation sessions etc.

Godrej And Boyce Complex, Vikhroli, Mumbai

• Responsible for handling customer queries which involved placing orders, checking order status, explaining bills, providing product description, up selling, pricing adjustments etc
• Supporting the new customer service advisors during transition queue
• Conducting refresher training for CSA’s in order to bridge process related gaps
• Effective handling and closure of CCRP’s (Customer Complaint Resolution Protocol)
• Side By Side monitoring of calls to find out process related gaps
• Conducting consolidation sessions with the associate in order to discuss the difficult queries they came across during call taking sessions

Godrej And Boyce Complex, Vikhroli, Mumbai.

• Responsible for handling customer queries which involved placing orders, checking order status, explaining bills, providing product description, up selling, pricing adjustments etc
• Assisting team leaders in sharing the daily statistics with the rest of the team
• Worked as a floor support in order to assist the fellow advisors with complex queries

Secondary School Certificate

Higher Secondary Certificate

Bachelor'S Degree, Commerce