Harpreet Puri Email and Phone Number

• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce and worked on sales force to sales force.• Collaborated with developers and stakeholders to define SFDX project structure, incorporating best practices and organizational standards for code organization and modular development.• Implemented SFDX scratch orgs for development and testing purposes, enabling isolated and reproducible environments to iterate on features and configurations.• Work in the Salesforce.com development environment which includes custom objects, workflows, triggers, migration tools, SOQL and REST-based web services using Apex programming, Lightning web components (LWC), and related technology components.• Used Sales Cloud in preparing and getting approval of design, functional and technical specifications from business users.• Worked on Salesforce Community cloud like how to engage with employees, customers, and partners. Skilled building application on Sales forces community cloud.• Worked on the Force.com platform, good understanding of Apttus Contract Lifecycle Management (CLM)

• Involved in identifying, planning, and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.• Played key role in UAT, SAT and training business users on SFDC system and process.• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.• Conducted version control and release management using SFDX and source control systems like Git, ensuring proper branching, merging, and release tagging.• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce and worked on sales force to sales force.• Added Lightning Components to Lightning pages and record types.• Worked on migration from Classic to Lightning and Lightning locker services.• Work in the Salesforce.com development environment which includes custom objects, workflows, triggers.• Used Sales Cloud in preparing and getting approval of design, functional and technical specifications from business users.

• Created Lightning components, controllers and events as per business requirement • Built reusable UI/UX components with Lightning component framework• Added Lightning Components to Lightning pages and record types.• Worked on migration from Classic to Lightning and Lightning locker services. • Used Aura Framework to develop Lightning Components. • Created a component for custom buttons which are not supported in lightning. • Modified Visualforce pages to support Lightning. • Worked on Sales and Service cloud applications. • Attended daily SCRUM on the progress and clarifications.• Experience in integrating box.com with salesforce to accelerate the business.• Experience in using workspace calendars to create and design full preview content and manage future and past content calendar with fully featured planning and scheduling tools designed for teams using social studio.• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org. • Created the Workflows and Process Builder to automate the process.

• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.• Created pick lists and page layouts and coupled those using Record Types.• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.• Created profiles and implemented Object and field level security to hide critical information.• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.

Gathered requirements of the workflow of all departments by conducting requirement-gathering sessions andJAD sessions. Involved in full Life Cycle Software Development (SDLC). Translated business and user requirements into detailed system requirements, swim lanes, mock screens,data models and workflows for the ServiceNow technology organization. Have worked on ITBM modules like Demand management, Project and portfolio management. Worked on ITBM specially Demand Management and PPM Module. Captured process flow for implementation of Demand management and once demand is approved, createda project with ServiceNow. Worked with data modeling tools to identify key elements and table structures. Facilitated (UAT) with stakeholders and business users for an e-commerce web portal.

• Managed Level 2 support for different projects from start to finish• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.• Provided support to 1000+ Salesforce users worldwide and acted as the primary point of contact for end-user support.• Oversaw all data and incorporated all results into the plan • Resolved major technical and configuration issues in Salesforce while working with client • Developed reports, dashboards, and processes to continuously monitor data quality and integrity• Monitored team’s adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.