Head for Enterprise Support Business for Digital Native Business (DNB) & Start-ups across India.

As a Technical Account Manager at Amazon Seller services(AWS) working with largest enterprise customers. My Job involves work directly with customers.- to increase the adoption of AWS best practices for customer specific use cases and provides faster resolution to technical issues.- Assist customers to optimize their infrastructure in terms of cost, security, performance and High availability.- Understand the customer use cases and provide architecture recommendations. Involve in capacity , cost planning and architecture level discussions- Work with customers for large scale events to design infrastructure to handle unprecedented traffic. Manage the large Scale events by co-ordinate with customer, vendors and with different teams,- Work with different teams to handle the Account and Technical queries.- Management Business reviews with customers- Assist customers during the migration phase of their use case to cloud.- Provide customized trainings for new features and services.

Tier-4 / Architect Expert • Advisor and Consultant to accounts on complex issues. • Escalation point on highly critical issues. • Research new technologies, tools and capabilities.Quality of Delivery • Performance & quality metrics defined for each technology (Windows, Virtualization etc) • Partner with Service Delivery Improvement teams to standardized best practices • Provide consultation and advise on Service Improvement Plans • Perform Audits for accounts to maintain quality and improve customer satisfactionAdvance Our Capabilities • Reduce costs through automation, technology, simplification, standardization and process improvements. • Identify new offerings

1. Was responsible for transitioning of the Business for Bank of Ireland from Dublin to India2. Last point of escalation for handling any major issues (Severity 1)3. Responsible for the daily Operations of Wintel (Windows, VMware and Citrix)4. Customer facing role to help get additional projects5. Co-ordination and final point of contact in handling and managing various projects6. Provide training and counsel to colleagues and customers.

Provide deep technical troubleshooting for escalated issues that involve Microsoft’s most technically complex issues. Analyze logs, network traces and other debugging tools to identify problems and develop solutions.Work closely with the product group regarding common issues and provide solutions which may include hot fixes and changes to the design of the product. Provide technical trainings to colleagues from multiple geographical locations

Provide deep technical troubleshooting for escalated issues that involve Microsoft’s most technically complex issues. Analyze logs, network traces and other debugging tools to identify problems and develop solutions.Provide technical trainings to colleagues .