As a Product Manager on the Broadband Experience Team. I gather and articulate product requirements and develop a roadmap that supports business drivers like revenue, OKRs, KPI growth, audience engagement, and strategic value. I also identify key stakeholders and help define the product objectives through requirements gathering, specification documentation, and communication with other business units. • Champion strategic plans to address areas of opportunity, communicate recommendations to senior management, work with product development, marketing, and operations teams to execute on strategic initiatives. • Partner with stakeholders to inform the product vision, strategy, features, and prioritization. • Frame up strategic options and recommendations to senior leadership & determine the path forward • Conduct cost-benefit / ROI to support data based recommendations. • Own and manage product backlog and priorities with business and technology partners • Translate product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple scenarios and touchpoints across many teams.• Support sales, customer service/casre, marketing, and other partner teams with the necessary product knowledge and additional documentation.

Experienced Product Owner/Manager with a proven track record of leading cross-functional technical projects using agile methodologies. Successfully managed the delivery of key business strategies to support growth and efficiency for the Private Bank's Trusts & Estates Practice. Accomplishments include:• Led multiple development teams, providing direction to support business strategies, scale, and cost reduction. • Led the implementation of a comprehensive risk, metric, and resource management dashboard integrated with 15+ source systems, enhancing daily operations for Trust & Estates Clients. • Implemented ongoing enhancements to an automated letter generator tool, resulting in a xx% increase in daily time savings and cost savings of over $xxxK. • Focused on AI and machine learning (NLP) to drive innovative solutions and enhance operational efficiency.Key Skills: • Design and implementation of end-to-end solutions. • Expertise in Agile project management, including Jira story development and testing. • Proficiency in stakeholder training and change management.• Specialization in automation and machine learning, focusing on Natural Language Processing (NLP).

• Formulated and defined Scope Document and Objective based on user needs and thorough understanding of business processes• Responsible for creating Business Process Flow Diagrams and flow charts using MS Visio.• Interpreted Data Mapping and necessary Data Transformations to troubleshoot production issues• Performed Document Analysis in terms of Data Type and Data Length of each back-end systems and how they map to one another.• Managed the use and development of the Traceability matrix and participate in design review ensuring that all tasks are integrated • Defined Current (As-Is) and Future (To-Be) scenarios (processes, plans and solutions)• Proactively digested the information to identify Risks, Gaps, and provide conclusions to management• Provided product support after projects went live• Used SQL to create ad hoc reports and fulfilled data request.• Created automated scripts for manual tasks via SQL to increase productivity by 80%.