Harpreet Kumar Email & Phone Number

Milton Keynes, London, Home Based

• My previous experience as a change manager supported me in getting promoted to this role and my foundation in project management allowed me to hit the ground running. This role is where I truly learnt and worked in.
• Putting live, managing, and improving a live customer and agent facing service (Product Owner for an income and expenditure tool hosted by a third party)
• Agile ways of working (JIRA/Confluence/Agile ceremonies and working in sprints)
• Collaborating with a variety of stakeholders (including management of third parties and operation rolls outs)
• Customer journey mappings (Pain points/discovery opportunities/solutions)
• Implementing compliance/audit findings and ensuring compliance to regulations such as Consumer Duty

Milton Keynes & London

• After working in the retail branch network and gaining exposure and experience in four different head office placements, I went on to specialise in change management. My team in Change and Transformation was.
• Leading and supporting implementations across multiple projects (e.g., card migrations, credit card limit changes and statement frequency and content changes)
• Creating and driving… Show more After working in the retail branch network and gaining exposure and experience in four different head office placements, I went on to specialise in change management. My team in Change.
• Creating and driving the management of the critical path alongside operational readiness plans
• Collaborating with a variety of stakeholders (such as tech teams and product teams)
• Managing the phases of multiple testing through to implementation of the change

London, United Kingdom

• The graduate scheme was a two year programme which involved four placements in different business areas within technology and operations. My placements were in:
• Service Delivery - Payments
• Corporate Technology & Operations - Change Management
• Corporate and Wholesale Technology & Operations - Banking Reform Programme
• Retail Technology & Operations - Mortgage DeliveryMore details of placements available on CV

• My role and responsibilities were:
• Assisting customers in their everyday transactions and queries by understanding their needs
• Understanding customer behaviour and reporting any suspicious activity where necessary
• Aligning customer needs to banking products and services
• Vault, risk and branch managementI started my career with Santander in October 2013 as a customer service adviser. Joining the banking industry and being given responsibility from day one… Show more My role and.
• Vault, risk and branch managementI started my career with Santander in October 2013 as a customer service adviser. Joining the banking industry and being given responsibility from day one gave me the confidence to.

Bachelor'S Degree, Bsc In Mathematics With Finance And Accounting, Upper Second Class (2:1)

My mathematics degree was very challenging but I particularly enjoyed and excelled in the financial and accounting modules. From the.

High School, A Levels, A Levels : Mathematics A, Geography B, Business Studies B (As Level: Biology B)

Activities and Societies: I took part in the Young Enterprise Competition where I was the managing director of a group of 8. I also.

Secondary School, Gcse'S, 10 Gcse'S A-C

My favourite subjects were Maths and Business Studies. Maths (A), English Literature (A), Science (A), Pure Science (A), Business Studies.