Harpreet Kaur Email & Phone Number

Kirkland, Wa, Us

Redmond, Washington, Us

Expanded Charter to lead Hybrid cloud next generation azure stack products and Windows Server next version while also managing the servicing for in market Server releases. Spearheading this across 5 groups and 150+ team members.

Redmond, Washington, Us

• Launched Azure Stack HCI 22H2 to the world.• Successfully delivered the Windows Server LTSC 2022 as General Contractor/Product lead for WSD across v-team of ~80+ team members and 18 workstreams to deliver on the ~8B WS business.• Accountable for all Windows Servicing product feature decisions and POR decisions across orgs, ROB, OKRs/reporting for Quarterly business review/MBRs, issues/risks management and relational mgmt., for partners LT stakeholders.• Accountable for E2E backlog management for Windows Server (Hybrid Cloud)- HAS Servicing and Delivery. Women at Microsoft and E&D co-lead for mentoring and speaker for multiple eventsYour go to Windows Server and cloud trusted advocate.

Redmond, Washington, Us

• As MMD was a startup team, drove the vision, strategy, go-to market strategy and product design through the execution cycle working with leadership and mgmt. team to delight the customers. • Delivered technical onboarding features working with multiple internal product teams in Azure, Intune and Devices. (From team of 5 to team of 100 + in an yr.).• Accelerated the adoption of MMD by leading E2E technical guidance and delivering it with innovative solutions, helped win 2 US major accounts and onboard 5 trial customers. • Managed the Customer feedback response team, OKRs, success metrics and established processes throughout the ecosystem to prioritize and rapidly respond to feedback. Created customer feedback channels, ran multiple CAB (Customer Advisory Board) sessions, and focus groups which influenced the technical design of the new feature sets.• Brought transparency to Customer feature requests by establishing communication channels and enabled multiple teams across Microsoft to easily share updates and collect early feedback. This decreased time to market from 40 days to 25 days. • Leveraged quantitative (product telemetry, surveys) and qualitative (customer call downs, sentimental analysis, and usability studies) data to drive an experiments-based approach to understand customer needs and reducing areas of friction, the surveys helped established 28% faster startup time, 33% reduction in security incidents and 3X longer battery life than 5 yr. old PC which helped marketing plans for pilot and market capture.• Managed E2E experience vertical including risks/issues, roadmap, feature backlog mgmt. and stakeholder management across Microsoft.Side hustles: Diversity/inclusion talks, empowering new to career mentees, recruiting event talks, girl who code/ignite volunteer

Redmond, Washington, Us

Microsoft Devices - Care team purpose was to turn every customer into a repeat buyer or fan by delivering exceptional warranty & post sales experiences and solutions for any Microsoft device for every customer. - Delivered the scalable Portfolio processes, Governance model, ROB, and framework to manage >100 million portfolio across Microsoft devices teams in Commercial, Consumer and Operations which led to create a profitable Microsoft Care business that became core asset for our 1st party devices (i.e. creates fans) and a competitive advantage for Microsoft. - Defined the organization vision, strategy, roadmap, and success metrics (OKRs) for managing the portfolio in a complex system with multiple upstream and downstream dependencies. - Executed the plan across product engineering teams in Hardware, Universal Store, Supply chain, IT and NPI. Reduced Portfolio Approval time by 45% YoY. - Hired, developed, and lead a diverse portfolio team for design and implementation of executive portfolio dashboards to help leadership make data-driven decisions - Lead a portfolio team for design and implementation of various executive portfolio dashboard for devices leadership reviews. - Worked with team on expanding product adoption at enterprise customers, identifying key customer patterns and best practices, and developing strategies using data-driven insights.

Redmond, Washington, Us

- Successfully led the program and change management for adoption of Worldwide processes and tools in the US Sales Organization, leading toretirement of 45 custom tools and saving $20 Million in Operations cost. This also resulted in increased productivity across the organization. - Awarded IT Excellence Award for FY16 Q3 and Q4 for above initiatives across the organization. - Managed the roadmap, execution, release management, success metrics, backlog grooming, Customer Journey Mapping with multiple engineering and business organizations

Redmond, Washington, Us

- Business Intelligence Owner for “IT for IT” tools and applications, leading Microsoft IT Program status reporting tool, Scorecard and Master Data Management. - Defined the IT Data Management objectives, outcomes map, data governance framework, success metrics and 3 yr technology roadmap for the organization. Owned the service line budget, resourcing, program management of the team- Attained 90%+ on-time, on-scope, and on-budget delivery rates on projects as compared to 60% in the prior yrs- Managed a matrix crossfunctional team of 25 FTEs and 10 consultants. - Reduced Total Cost of Ownership (TCO) for BI tools by 20%. Delivered Modern IT showcase features and reduced data entry time from 5 minutes to <1 min by streamlining data flow across 210 data providers and 250 delegates. - Won “Inspire the Industry” award. - Increased CSAT by 7 points, improved Net Satisfaction index from 175 to 182.

Redmond, Washington, Us

• Program owner for managing and delivering multiple agile releases of IT Service Management Service Transition program (Change, Configuration and Release Management) • Managed Product Backlog and drove Scenario Focused Engineering requirements gathering sessions with business and engineering. • Led implementation of Auto Infrastructure Request for Change API leading to ~ 1.12M of ROI for Service Transition team YOY. With Version 1 of this feature release, the savings were 22.5 minutes per RFC. • Utilize Agile Scrum Methodology to guide technical teams and prioritize project tasks and deliverables • Led Steering Committee and Functional leads meetings to inform/gain consensus on decisions for program.

Redmond, Washington, Us

Services Delivery Planning (SDP) vNext application enables MS Technical Account Managers (TAM) to understand and document a customer’s existing IT environment and proactively recommend and deliver services to help the customer meet their IT objectives. Customer SDPs (Service Delivery Plans) are created and tracked against Premier Contracts. • Managed cross-group stakeholders of Microsoft IT, Engineering, Operations, Business and Solution delivery teams to keep project on track and making it a success• Developed end-to-end UAT Plan and UAT test scenarios for Release 1, incorporating feedback and signoff from all stakeholders in record time. • Successfully lead and managed global UAT involving approx. 250 users. 100% end-user satisfaction on communication and 95% exceeding expectations on UAT processed.• Managed and facilitated all the business triages, IT triages and communication with the business users (more than 40 users on each calls) on their issues. • Worked with Readiness team for the TTT (Train the trainer) for the TAMs. Reviewed the training materials and providing feedback to readiness team.• Developed and published best practices for managing UAT successfully in an agile project

As a trailblazing woman of color in tech, and a certified executive and leadership coach, I offer a unique perspective that resonates deeply with diverse audiences. https://whyblendin.com/coachMy accolades as an award-winning, TEDx public speaker are a testament to my ability to captivate and energize crowds. When I take the stage at your event, I promise to deliver not just speeches, but transformative experiences that leave your audience and teams filled with renewed vigor and inspiration.My personal journey and the stories I share are designed to invigorate and foster a deep connection with every listener, encouraging them to uncover and embrace their own superpowers. My philosophy is that everyone has the innate capacity to shine, no matter where they are in their personal or professional journey. This belief is encapsulated in my motto: "Why Blend In When You Are Born to Stand Out."For an event that promises to be memorable and impactful, please reach out to me directly via LinkedIn or email through my website at https://whyblendin.com/speaker. Let's collaborate to make your next event a platform for inspiration and empowerment.

Plano, Texas, Us

Lead various consulting projects as PM lead, Business Analyst and BI architect not limited to clients like Washington State Dept. of Revenue, Administratiive office of Courts, Dept. of Ecology and Dept. of Corrections. Couple of hightlighted projects:- Led the WA SR-520 tolling bridge feasibility study for WA Administrator of Courts (AOC), defined Project Charter, documented business requirements, use cases, success metrics, fit gap analysis. Presented the report to senior AOC executives to get sign off. - PM Lead for WA Department of Revenue Tax Compliance Data Warehouse project.

Mumbai, Maharashtra, In

Multiple positions - BI lead, Onsite Account Manager/PM lead, architect. Managed onsite-offsite team of 30 FTE across USA, EU, Asia and India.

Master In Computer Applications, Information Technology

Master In Computer Science, Computers, Maths