Harpreet Singh Email & Phone Number

Experienced leader adept in Customer Success Management and Product Ownership, skilled in strategy implementation, exceeding performance expectations and team building. With a proven track record of surpassing goals and prioritizing client satisfaction, I drive operational excellence to enhance customer support and deliver exceptional products.• Maintained Long-Term Client Relationships: Ensured customer retention and satisfaction by maintaining strong relationships through problem-solving, issueresolution, and recommending new products and services.• New Business Acquisition: Actively targeted new business opportunities within the SME segment, driving revenue growth and expanding the client portfolio through product and service offerings.• Explored Business Opportunities: Identified and explored new avenues for creating awareness and conversion, running regular experiments that led to innovative marketing campaigns and increased market penetration.• Translated Client Needs into Features: Analysed client feedback and translated their needs into actionable plans and features, fostering long-term client relationships and driving product innovation.• Collaborated with Cross-Functional Teams: Worked closely with the marketing, and consulting teams in both pre-sales and post-sales processes, ensuring seamlesscustomer experiences and satisfaction.• Identified Upselling Opportunities: Managed client accounts, implemented engagement strategies, and identified upselling opportunities, which boosted product adoption and drove additional revenue growth.• Resolved Product and Customer Issues: Collaborated with cross-functional teams, including product development and quality assurance, to address and resolve customer issues, ensuring high levels of satisfaction.• Conducted Competitor and Market Research: Conducted research on competitor offerings and emerging technologies to identify market gaps, improve customer experience, and enhance product development efforts.• Delivered Product Demos and Presentations: Delivered persuasive product demonstrations and presentations to stakeholders, ensuring customer understanding,adoption, and satisfaction.• Developed and Executed Sales Strategy: Owned the sales strategy by continuously improving based on performance metrics and market conditions, leading to consistent revenue growth.

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  Guru Nanak Dev University

  Economics