Harpreet Singh Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

● Support satellite communication users via Zendesk, live chat, and phone.● Assist users with installation, and configuration of hardware devices and software.● Re-produced, tested, and troubleshoot software and device issues for users.● Proactive responses to client queries and regular feedback were taken for retention.● Train users about account and product setup process and configuration.● Use the LogiSense billing tool to retrieve customer invoices and billing usage… Show more ● Support satellite communication users via Zendesk, live chat, and phone.● Assist users with installation, and configuration of hardware devices and software.● Re-produced, tested, and troubleshoot software and device issues for users.● Proactive responses to client queries and regular feedback were taken for retention.● Train users about account and product setup process and configuration.● Use the LogiSense billing tool to retrieve customer invoices and billing usage data.● Support customers with order and payment processing, refunds, and credits.● Documented and reported customer feedback to Product for product improvement. Show less

Mississauga, Ontario, Canada

● ServiceNow/Zoom: Provided support to customers via ticket system, email, and calls.● SSO/SFTP: Assisted customers with monitoring/configuring the settings.● Used Jira to report bugs and Confluence to research issues and application notes.● Investigated data load failure and used Splunk to fetch the error logs to troubleshoot issues.● Handled dedicated customer accounts, and communicated on a daily/weekly basis, to provide support and application configuration.● Built and… Show more ● ServiceNow/Zoom: Provided support to customers via ticket system, email, and calls.● SSO/SFTP: Assisted customers with monitoring/configuring the settings.● Used Jira to report bugs and Confluence to research issues and application notes.● Investigated data load failure and used Splunk to fetch the error logs to troubleshoot issues.● Handled dedicated customer accounts, and communicated on a daily/weekly basis, to provide support and application configuration.● Built and executed SQL-style in-house queries to configure customers’ applications.● Designed internal and customer-facing KB articles.● Used internal debugger tools to investigate and troubleshoot issues related to the customer’s application and the data uploaded by them.● Collaborated with internal teams to understand and gather information about the customer issues or known bugs.● Lead the testing and bug-finding of Web Application during release. Show less

Toronto, Canada Area

● Zendesk: Provided support to grocery retailers and customers via ticket, chat, and phone.● Jira: Created bug tickets, project planning, and tracked issues.● Confluence: Created and updated KB/FAQs using customer issues and internal requirements.● Configured, installed, and troubleshoot mobile software and websites for retailers.● Built and executed SQL scripts to pull client data.● Utilized Browser Developer tool to check the website's data, API, and functionality… Show more ● Zendesk: Provided support to grocery retailers and customers via ticket, chat, and phone.● Jira: Created bug tickets, project planning, and tracked issues.● Confluence: Created and updated KB/FAQs using customer issues and internal requirements.● Configured, installed, and troubleshoot mobile software and websites for retailers.● Built and executed SQL scripts to pull client data.● Utilized Browser Developer tool to check the website's data, API, and functionality issues.● Trained grocery store managers about how to use in-house software.● Simultaneously collaborated with Project Managers, Engineering, and Product to resolve client's technical issues, as per SLA. Show less

Toronto, Canada Area

• Zendesk: Provided support to customers via ticket, live chat, and phone.• Wireshark: Analyzed trace and system logs for troubleshooting issues.• Jira: Created bug tickets, tracked issues, and project planning. Updated the team, external & internal stakeholders on the progress of bug resolution.• Handled configuration, implementation, and troubleshooting of SaaS and Custom-based applications.• Worked with customers to ensure requirements are met before application… Show more • Zendesk: Provided support to customers via ticket, live chat, and phone.• Wireshark: Analyzed trace and system logs for troubleshooting issues.• Jira: Created bug tickets, tracked issues, and project planning. Updated the team, external & internal stakeholders on the progress of bug resolution.• Handled configuration, implementation, and troubleshooting of SaaS and Custom-based applications.• Worked with customers to ensure requirements are met before application roll-out.• Trained end-users about application usage and configuration of the web platform.• Coordinated resolutions with PM and Engineering and updated them about critical bugs.• Recorded details and analyzed the issue and escalated it to the concerned department for expert investigation.• Assisted in beta testing to identify critical bugs before the roll-out of apps.• Created and updated Knowledge Base articles and FAQs. Show less

Victoria, Bc

• Remedy – Created tickets to request a new device or close existing ones.• Provided software, and printer installation and troubleshooting at client sites.• ConnectWise – Created work-in tickets, updated them, and followed up.• Assisted with record-keeping and inventory management of hardware and peripherals.• IMAC: Responsible for adding, moving, and making any changes to the hardware and software platforms.

Waterloo, On

Bachelor'S Degree, Computer Science

Big Data Analytics (Part-Time)