Primary job is to translate business requirements into technical specifications, maintain relationships with the business, and drive standard business processes across the IT Enterprise. Have an understanding of business priorities and the relative importance of their projects, identify multiple approaches to problem solving and recommend the best case solution. Conducting thorough business process analysis to understand existing workflows and systems, document current processes and systems, create requirements for new processes, develop use cases, and manage requirement changes. While possessing a strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams.

Responsible for program and project management for new customer installations, disconnects, and/or moves through use of 3rd party Project Lead for, managed VOIP systems for a multiple call centers for Regal Entertainment, HCA, and The State of Tennessee

Help Desk Project Manager