Jim Harrell Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

• Daily administration across nearly ten domains in the DMON unclassified and classified networks, including installations, upgrades, and troubleshooting for 100+ users and 300+ servers and desktops• Quickly became a SME in MECM after single-handedly resolving long-lived MECM configuration issues on one of our domains• Spearheading the effort to build an entire domain from scratch, including physical and virtual servers using vCenter with High Availability and Distributed Replication Services• Manages material requests with vendors to procure new hardware and software, and maintain licenses and support

Orlando, Florida, United States

• Supported DMON’s NOC through configuration of the network via encryption devices through the GemONE software according to established customer schedules• Monitored, controlled, and isolated problems in a data communications network• Provided first and/or second-level problem determination and provided needed support• Performed immediate analysis of customer problems and directed the implementation of corrective actions to restore function and avoid recurrence of said problems

Melbourne, Florida, United States

• Designed, implemented, and integrated test software simulation systems• Analyzed and interpreted formal and informal customer requirements and generated corresponding lower-level requirements that acknowledged technical and schedule constraints• Consulted with customer stakeholders and presented ideas in small group settings• Created innovative technical design in compliance with established requirements• Built high quality, fully performing software in compliance with coding standards and technical design

Melbourne, Florida

• Generated and managed the software campaign release process through campaign tools and document tracking• Collaborated with the software team to automate and improve software deployment processes• Ensured software was properly deployed to production systems for distribution to internal and external customers

Melbourne, Florida

• Consulted with clients to gather requirements and data needs• Designed user-oriented solutions that interfaced with existing applications• Developed and implemented secure PL/SQL programs to fulfill client’s requirements• Coordinated the review of specification and client sign-off process• Hotfixed issues as they arose in existing production builds

Melbourne, Florida

• Provided customer service and first-tier support for technology incidents submitted via phone, e-mail, or walk-in visit• Conducted initial interview of users and recorded pertinent information in incident tracking system• Worked with Lead Technicians to escalate incidents to other support teams as needed• Monitored appropriate service queues for new incidents and made necessary follow-up calls• Assisted TSR IIs and IIIs with resolving complex tickets