Jaylene Harrell Email & Phone Number

Philadelphia, Pa

• Train new hires and existing staff on all firm-related software packages including but not limited to document management software and Microsoft Office products.• Knowledge of current trends and developments in law firm industry training techniques and tools.• Conduct one-on-one and classroom in-person training and web-based training.• Training involves travel to regional offices from Philadelphia, PA to Boston, MA • Develop course curriculum, training exercises and eLearning training videos.

• Trained welfare to work participants to be functional and effective full-time employees through hard/soft skills workshops (through office automation systems using several types of software for various office needs including word processing, databases and spreadsheets, and communications software) assiststed in job search and interview preparation (one on one/classroom training).• Knowledge of current trends and developments in welfare reform and Welfare to Work programs.• Supervised up to 25+ employees during employment development/readiness workshops. • Administered assessment tests for basic computers, MOS and ICDL certifications and GED training; Desktop support.• Facilitated intermediate and advanced Microsoft Office applications training, ICDL computer literacy training and GED classes.• Developed course curriculum (hard/soft skills), facilitated training sessions, coordinated class/meeting scheduling and handled client administrative paperwork.

• Trained security brokers and financial professionals on proprietary Bridge/ADP software.• Trained new-hires and existing employees on proprietary Bridge software and MS products.• Training involved 90% travel, throughout the United States, to different client sites.• Curriculum development/Lead Trainer/Desktop Support.• Prepared independent client site reports & financial expenditures

A+/Network+

Communications

Communications

College Prep