Jaylene Harrell Email & Phone Number

Philadelphia, PA

• Train new hires and existing staff on all firm-related software packages including but not limited to document management software and Microsoft Office products.
• Knowledge of current trends and developments in law firm industry training techniques and tools.
• Conduct one-on-one and classroom in-person training and web-based training.
• Training involves travel to regional offices from Philadelphia, PA to Boston, MA
• Develop course curriculum, training exercises and eLearning training videos.

• Trained welfare to work participants to be functional and effective full-time employees through hard/soft skills workshops (through office automation systems using several types of software for various office needs.
• Knowledge of current trends and developments in welfare reform and Welfare to Work programs.
• Supervised up to 25+ employees during employment development/readiness workshops.
• Administered assessment tests for basic computers, MOS and ICDL certifications and GED training; Desktop support.
• Facilitated intermediate and advanced Microsoft Office applications training, ICDL computer literacy training and GED classes.
• Developed course curriculum (hard/soft skills), facilitated training sessions, coordinated class/meeting scheduling and handled client administrative paperwork.

• Trained security brokers and financial professionals on proprietary Bridge/ADP software.
• Trained new-hires and existing employees on proprietary Bridge software and MS products.
• Training involved 90% travel, throughout the United States, to different client sites.
• Curriculum development/Lead Trainer/Desktop Support.
• Prepared independent client site reports & financial expenditures

A+/Network+

Communications

Communications

College Prep