Nathan Harrell Email & Phone Number

Lafayette, In, Us

Lafayette, Indiana Metropolitan Area

Nashville, Tn

Worked with over 200 clients nationwide to evaluate, schedule, plan, and start audit projectsReviewed contract requirements and initiated initial project management implementationCoordinated with auditors, accountants, and professional staff to deconflict schedules and payments Ensured projects began on time; communicated with new clients the steps ahead in their audit projects Informed existing clients of renewal terms of their agreements and expected renewal time frameEvaluated and pursued opportunities for upselling to recurring clients with new expanding audit needsDecreased the time to resolve complex contract change orders from days to within hours of receipt

Remington, In

Corresponded with 50+ new and existing customers to make sure they have all the info they need and to see if they have referrals.Qualified 15+ New Sales Leads each week and followed up with Sales on each prospect.Followed up with customers after they had received quotes to see if they had removed obstacles that were holding up their building projectsReduced customer dissatisfaction by becoming a customer advocate before our warranty team when an issue arose that was outside standard warranty.Delivered technical information to customers in a way that was easily understandable and applicable.

Lafayette, Indiana

Expanded customer satisfaction month over month and being number one in customer satisfaction for three months in a row based on customer surveys.Achieved the number two rating in services sales by increasing sales month over month, generating over 100k sales each month, serving 15-20 customers daily.Improved sales month over month and staking claim to being number two in sales in four months doing business of 100k a month.Expanded customer satisfaction month over month as well as being number one of four service advisors in customer satisfaction for three months in a row based on customer surveys.Became a routine referral destination for other service advisors to handle challenging customers.Prepared technical documents explaining work being done for customers and for warranty

Lafayette Area, Indiana

Welcomed over 900 customers upon arrival and ensured they were warmly, reliably and efficiently placed with the right subsequent point of contact within the dealership to satisfy their needsDirected customers to the correct individual that would be able to resolve their concern.Discovered new ways to make customers feel welcome to the service department.Coordinated a team of service professionals to ensure the service department as a whole was presentable and welcoming for existing and new customers by asking about the customers visit, making sure the intake lanes were clean, and also making sure that each customer was greeted when entering the service area.