Harri Klare Email & Phone Number

Kwik Fit Fleet Management SolutionsThe #1 fast-fit service provider for business drivers. Kwik Fit has been driven by a desire to set new standards of service and quality in the fast-fit market.With the development of Fleet services, Kwik Fit has grown to be the undisputed No.1 choice of the business driver due to the extensive choice of locations, long opening hours, highly trained staff and outstanding mobile tyre fitting service.Investment in state-of-the-art technology and customer service infrastructure now means that Fleet companies can receive a consistent service level covering all products provided by Kwik Fit through the UK.We pride ourselves in our commitment to training and developing our people, which helps to ensure we achieve our aim of delivering a superior service level to all our customers. Ultimately, it is our customers who tell us if we are succeeding by returning to us every time.

I was responsible for Customer Retention and New Business Sales. Successful in re-signing lapsed customers by resolving customer service issues quickly and efficiently by gaining an understanding of their issues incurred by BT. Continuous in keeping the customer aware of issues resolved, hence re-gaining customer trust and building relationships for future business. This in return resulted in over achieving quarter and yearly targets. Passionate about the delivery of exceptional customer service which has previously gained me an award for outstanding customer feedback. Other responsibilities included Business Development - New Business Sales - Experience in building pipeline for new opportunities. Track record of driving new business sales from both self-sourced and business generated data. 100% new on-line sales every quarter by defining, developing key prospect relationships that extended the BT portfolio. Track record of driving new business sales from both self-sourced and business generated data. By applying in depth knowledge of sales and the directories industry I made a significant contribution to the channel. I have successful sales experience demonstrating delivery of targets, with high growth new business targets. Continuously meeting and exceeding online sales revenue and account targets through planning, preparation, recommendations that benefits the customer both financially and operationally whilst ensuring a high class customer service.

United Kingdom

SENIOR ACCOUNT MANAGER: BT (British Telecom) (July 2008 – December 2016)•On-line Marketing – Specialist in Google Adwords and Website Marketing. •Responsible for providing leading edge technology solutions to the SME market•Promoted BT Websites, Google Ad words and BT Phonebook Directory Advertising•Secured a minimum of 15 confirmed new business appointments per week (self generated )•Defined, developed key prospect relationships and extended BT products•Delivered challenging revenue growth targets•Reporting - Produce accurate and timely reporting of performance against target •Deliver - Delivered challenging revenue growth targets and base defence