This role has required me to have a hands-on approach whilst developing and executing the overarching HR strategy for a rapidly growing SME. I am responsible for HR Projects, new initiatives and the full range of activities within the employee lifecycle. Including recruitment & onboarding, employee relations, employee engagement, performance management, HR policies and procedures, workforce planning, organisational design, training and development and HR data and systems. I have also been… Show more This role has required me to have a hands-on approach whilst developing and executing the overarching HR strategy for a rapidly growing SME. I am responsible for HR Projects, new initiatives and the full range of activities within the employee lifecycle. Including recruitment & onboarding, employee relations, employee engagement, performance management, HR policies and procedures, workforce planning, organisational design, training and development and HR data and systems. I have also been responsible for the training team and supporting an HR assistant with their development, apprenticeship and completing their CIPD Level 3 studies. I work closely with the board of directors and senior leaders to coach on employee relations matters, understand business objectives and ensure the people strategy and objectives are aligned, I work closely with all departments at all levels to understand their needs, challenges, and successes before supporting with improvements and efficiencies.Key successes: • Implementation of a new HRIS • Review, development and implementation of recruitment, onboarding and offboarding processes• Rewritten Job Descriptions for whole business • Moved Personnel Files from paper based to electronic system to improve efficiency and security (completed a compliance audit to ensure all documents were correct)• Implemented PDR process to support staff development • Reviewed and updated policies and procedures to ensure compliance• St John’s Ambulance Mental Health First Aid Qualified Show less

Ensuring the CX objectives and strategies were aligned with the wider Business objectives and strategies whilst operating a strong people first culture and creating a customer first approach. Duties included:Coaching Development Reviews Creation & Implementation of Benchmarking Workforce Planning & Team Design Stakeholder Management Recruitment & Selection Performance ManagementPeople Management Training Needs Analysis Training Development and… Show more Ensuring the CX objectives and strategies were aligned with the wider Business objectives and strategies whilst operating a strong people first culture and creating a customer first approach. Duties included:Coaching Development Reviews Creation & Implementation of Benchmarking Workforce Planning & Team Design Stakeholder Management Recruitment & Selection Performance ManagementPeople Management Training Needs Analysis Training Development and Implementation Project Management Employee Relations Succession Planning Customer Experience Attendance Management Employee Engagement Process Improvement Strategy Creation & Implementation Show less

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