Harriet Barnes Email & Phone Number

Chicago, Illinois, United States

Direct a team of professional Drivers, Dispatchers and office personnel at a local trucking company focused on Intermodal Drayage, rail and international services.Supervise fleet operations to safely and effectively transport freight from rail to customers while providing best in class customer service. Manage and develop safety initiatives to ensure safe and legal operation while maximizing efficiency. Directly report to company President to establish SOP’s and implement operational… Show more Direct a team of professional Drivers, Dispatchers and office personnel at a local trucking company focused on Intermodal Drayage, rail and international services.Supervise fleet operations to safely and effectively transport freight from rail to customers while providing best in class customer service. Manage and develop safety initiatives to ensure safe and legal operation while maximizing efficiency. Directly report to company President to establish SOP’s and implement operational strategies to improve profitability. Coach Dispatch team to effectively communicate with brokers, warehouses and depots to minimize costs to the Company while delivering timeline expectations.Key Contributions: Launched Driver safety program that included revised training initiatives, quarterly team meetings one-on-one coaching which resulted in a 35% reduction in accidents from prior year. Instituted integration of the Samsara platform to comply with Department of Transportation standards and regulations, comprising hours of service, reporting practices, inspections, licensing, and permitting. Trained the team to utilize reporting, compliance and coaching based on data provided.  Established human resources processes and procedures to improve Driver satisfaction which reduced turnover by 40% and reduced company unemployment expenses. Led website redesign projects to enable customers to view online documents and track their freight in real time. Facilitated relationships with vendors to expand export work by 52% from the previous year. Show less

Greater Chicago Area And Milwaukee

Oversaw a growing and successful home improvement company specializing in high end garage and basement renovations including concrete floor coatings and custom storage solutions. Facilitated all aspects of the business including inventory management, vendor relations, marketing, sales growth, training, human resources and customer service. Coached and developed sales team, installers, and office personnel to drive incremental results. Specialized in sales lead generation through social… Show more Oversaw a growing and successful home improvement company specializing in high end garage and basement renovations including concrete floor coatings and custom storage solutions. Facilitated all aspects of the business including inventory management, vendor relations, marketing, sales growth, training, human resources and customer service. Coached and developed sales team, installers, and office personnel to drive incremental results. Specialized in sales lead generation through social media and advertising to achieve double digit comp growth. Directly reported to company President to establish brand standards and implement operational strategies.Key Contributions: Implemented marketing strategies to achieve 26% increase in lead generation in 2021. Expanded into new territory in Southeast Wisconsin with incremental sales growth of 28% above goal. Established operational standards for the sales consultants, installers and office staff to provide consistent service to clients. Developed a marketing program to increase client Google reviews resulting in an increase from 25 to 200 five-star ratings. Spearheaded website redesign project to maximize SEO and lead generation. Increased company visibility through proven marketing initiatives which increased google five-star reviews from 28 to 180. Guided the team to achieve double digit sales comp growth consistently for three years. Expanded commercial work by building relationships within the community and builders resulting in a 30% increase in commercial sales. Show less

Mount Prospect, Illinois

Directed general flow of operations through the utilization of effective methods and strategies to ensure continual sales growth and prime customer satisfaction rates. Recruited talent and facilitated integral training sessions. Designed and implemented talent assessment and mentoring program to develop bench talent within department managers. Implemented effective coaching strategies to meet sales goals. Appointed as personal designer within custom framing department during busy times… Show more Directed general flow of operations through the utilization of effective methods and strategies to ensure continual sales growth and prime customer satisfaction rates. Recruited talent and facilitated integral training sessions. Designed and implemented talent assessment and mentoring program to develop bench talent within department managers. Implemented effective coaching strategies to meet sales goals. Appointed as personal designer within custom framing department during busy times. Inspected sales floor to ensure standards are being upheld. Utilized company objectives to manage inventory. *Implemented proven strategies to achieve 146% bonus operating income for 2017.*Opened brand new store during peak season while staying within budget that is projected to hit the $3M milestone within first year.*Attained 82% positive customer satisfaction survey results. Show less

Vernon Hills, Illinois

Provided signature company experience within highest volume location in Northern Chicago region by effectively leading team of optometrists, retail associates, and lab technicians. Designed and implemented crucial company initiatives for fourteen store regions. Acquired talent and successfully integrated training sessions to ensure prime customer satisfaction rates. Promoted three direct reports to the role of general manager. Led on-boarding coaching and seminars for new general… Show more Provided signature company experience within highest volume location in Northern Chicago region by effectively leading team of optometrists, retail associates, and lab technicians. Designed and implemented crucial company initiatives for fourteen store regions. Acquired talent and successfully integrated training sessions to ensure prime customer satisfaction rates. Promoted three direct reports to the role of general manager. Led on-boarding coaching and seminars for new general managers. Inspected eyewear from the lab to ensure quality tests were upheld. Provided excellent customer service and patient care. *Ranked in platinum level within President’s Club for 2017 by consistently improving sales and profitability rates by 10% throughout 2016. *Hit the $4M milestone in Vernon Hills location by steadily increasing overall volume.*Spearheaded effective sales plan growth for under-performing location and achieved 105% in profitability rates.*Attained positive comprehensive exam growth of 3% in 2016. Show less

Chicago, Illinois

Spearheaded all operational aspects for service-oriented, $6M specialty store. Ensured prime customer satisfaction rates and continuous profitability through the successful management of 5 team members and 35 associates. Executed scheduling tasks, shrink management, merchandising, and recruiting. Facilitated critical training sessions and provided ongoing coaching to new hires and employees. Implemented proven strategies to uphold company initiatives and improve operational… Show more Spearheaded all operational aspects for service-oriented, $6M specialty store. Ensured prime customer satisfaction rates and continuous profitability through the successful management of 5 team members and 35 associates. Executed scheduling tasks, shrink management, merchandising, and recruiting. Facilitated critical training sessions and provided ongoing coaching to new hires and employees. Implemented proven strategies to uphold company initiatives and improve operational results.*Achieved a spot in the top ten ranking throughout entire organization and received the “Club of Excellence” Award. *Implemented high shrink program to successfully improve shrink from 2%.*Attained rate of 105% in overall sales, and 110% in salon sales in 2006 by implementing proven methods. Show less