Harriet E. Email & Phone Number

The SAT Team (Special Assistance Team) plays a vital role in British Airways' corporate response to events. Comprised of dedicated volunteers, the SAT team is promptly mobilised in times of crises or incidents affecting BA & BA Holidays. Working closely with our humanitarian responder, GoCrisis, our primary focus is to provide support to affected passengers and their families during major crises or incidents.The SAT team's core responsibility is to offer unwavering assistance on behalf of British Airways, complementing the counselling support provided by GoCrisis. This support encompasses various aspects, including accompanying families to crash sites, providing guidance during inquest proceedings, assisting with day-to-day logistics, and supporting visits to loved ones in hospitals, among other forms of aid.

Develop and implement comprehensive learning design tailored to meet a diverse audience and enhance learning outcomes, producing high quality results Build and maintain strong stakeholder and supplier relationships to ensure seamless product design and implementationFacilitate regular stakeholder meetings to provide updates, receive feedback, and follow-through on key issuesManage multiple deadlines simultaneously, prioritising tasks and deadlines to ensure both a timely and high standard of productConsistent review and application of standard operating procedures to coursewareRespond swiftly to learner, trainer, and stakeholder feedback on design and delivery of coursewareLifecycle management of service and leadership courses from inception to execution, and post-implementation evaluationUse of data to make informed decisions regarding training design, delivery, and effectivenessLooking to enhance training delivery with digital tools and creativity to both innovate design and create efficient, immersive training for learnersLead multiple teams of Subject Matter Experts in different phase of project design and developmentCoordinate and lead multiple teams of Subject Matter Experts (SMEs) through various phases of the project lifecycle, ensuring effective collaboration and knowledge sharing, and align project goals and timelinesWork closely with planning teams to ensure allocation of resources meets business need

- Digital mindset; competent user of Microsoft and Ascend, including Teams, Excel, Word, and PowerPoint- Experience working collaboratively and maintaining relationships with stakeholders- Multitasker, consistently managing multiple tasks concurrently, easily able to prioritise all aspects of workload and work to deadlines- Agenda upkeep, including coordination of guest speakers for Airport & Crew Learning events- Process creation and maintenance, such as collation of attendees of annual Recurrent exams- Guiding and supporting any learning or technical issues that learners experience- Interpersonal skills, able to quickly build rapport with service partners, colleagues, and stakeholders internally and externally- Articulate and clear written and verbal communication, for example when solving problems that learners experience both over email and the telephone- Adaptable and flexible, assisting with various requirements that emerge in an ever-evolving role- Ability to make tough decisions and think of innovative solutions

- Effectively communicate complex learning objectives in a manner that is easy and logical to understand when delivering both theory and practical sessions- Facilitator of in-depth and intense topics; inspiring participation from learners of all backgrounds and cultures to share experiences, knowledge, and opinions in a respectful manner- Excellent time management skills, ensuring sessions run to the timeframe and accommodating any complications - Able to anticipate and mitigate potential problems to prevent negative impact on trainers, learners, GLA, and the BA operation as a whole- Adaptable to change at short notice, easily able to incorporate new information into delivery of content- Customer and company focused - Strong understanding of service standards and how to both articulate and demonstrate them to learners- Enthusiastic to continually learn and develop, incorporating new skills and knowledge into content delivery- Empathetic leader, passionate about motivating people to achieve their full potential- Delivery of both motivational and developmental feedback, when appropriate

London Heathrow

The small detail is where both premium service and safety and security lie. My responsibilities include combining four main departmental target areas: Safety, Customer, Operations, and Service, which I am measured against on board with verbal and written feedback from both peers and managers, offering areas where I excel and areas of development.- Gained Cabin Crew Attestation (CCA) and revalidated it by passing yearly recurrent exams, including upskilling by gaining new aircraft licenses- Safety training including de-escalation, threats of terrorism, disruptive passengers, restraint, firefighting- Follow ‘standard operating procedures’ compliant with company policy, aircraft-specific manuals, CAA and EASA regulations- Avoiding, trapping, and mitigating events. Problem-solving under intense circumstances- Ability to work under pressure with limited resources- Aviation medical training, continually ensuring the welfare of colleagues and customers as well as my own, including dealing with high-pressure medical situations such as delivering CPR- Empathetic when supporting vulnerable customers - Resilient in dealing with complaints, conflict resolution, and negotiation skills- Providing a consistently premium service in all cabins, to all customers- Ability to lead a team and run an efficient service, to company standard, as galley lead in economy, premium economy, business, and first class cabins- Build solid working relationships and trust with colleagues and service partners within a small amount of time- Effectively communicate with ground personnel to assist the timely dispatch of aircraft- Identify problems and deliver feedback to relevant departments to ensure continuous development- Built relationships across the company with those from different cultures, nationalities, and upbringinging- Open to change and innovation, understanding that situations can shift quickly and adaptable to this

Greater London, England, United Kingdom

London And Brighton

Not content with the level of representation of young, ambitious women that we were seeing in print and online publications, a university peer, Paula Akpan, and I began The “I’m Tired” Project. Through the use of social media channels, photography and a customised ‘story’ we aim to highlight the discrimination and microaggressions that take place in everyday life.The Project has now been featured in numerous magazines from The New York Times, Huffington Post, to Teen Vogue, Buzzfeed and even appeared on the cover of the American Journal of Public Health. Glamour Magazine has named us as one of the Top Fifty Instagram Power Players. We have also received recognition from a number of public figures, including Tracee Ellis-Ross, Solange Knowles, Natalie Bennett and David Cameron.We now take the project into schools, youth programmes, universities, and companies to teach anti-bullying and anti-discrimination. We have also exhibited our work in New York, USA; Nottingham and Exeter, UK; and soon London, UK and Nairobi, Kenya since being awarded funding by the International Artists Development Fund. Upon our trip to New York, we received the Points of Light Award from former Prime Minister, David Cameron, for services to our community. The “I’m Tired” Project has led me to learn multiple transferable skills, as well as giving me experiences not common to many 23 year olds. I have experience organising large-scale photoshoots; editing and writing copy; photographing and editing pictures; experience in giving interviews and dealing with the press; organising both large and small exhibitions and workshops; as well as creative direction, business development and developing international networks including photographers, educators and curators.www.facebook.com/theimtiredproject

Crawley, West Sussex, United Kingdom

William Reed Business Media is a B2B business magazine and digital media company specialising in grocery, retail, hospitality, drinks, food manufacturing, cosmetics & pharmaceuticals. During my time at William Reed, I was based in the Events Marketing team for the grocery sector, assisting the marketing executives to execute 24 events across 6 brand profiles. While working at WRBM my main roles included: -- Booking advertising, both digital and print- Updating the brand social media channels to keep a consistent and recognisable image- Creating, writing copy, and delivering email marketing campaigns for events such as The Grocer Own Label Awards, The Grocer New Product Awards, Food Manufacture Excellence Awards, and The Grocer Gold Awards.- Reporting on both email and social media campaigns, such as click through rates, open rates, and unsubscribes to effectively target customers.- Ability to work as part of a team as well as independently- Excellent written communication skills with ability to create content used for marketing literature, web content, and reporting

Haywards Heath

TKO provides B2B marketing agency services to clients in technology & engineering industries across Europe. Drawing on a deep knowledge both of technology and the operation of industrial markets, TKO helps clients achieve a dramatic impact on engineering audiences.- - Strategised, coordinated, and implemented Future Electronics’ marketing and press relations for the EMEA region.- Ability to tell those in extremely senior positions “no”- Responsible for keeping on budget, on schedule, and constantly liasing with clients to ensure they were satisfied with work carried out on their behalf. Adaptable to big changes on short notice- Experience developing strong relationships with colleagues, clients, and third parties- Proven experience working to tight deadlines - Office administration and internal marketing, including running social media channels, web design, writing original content, organising client events- Business development strategies alongside our managing director- Updating reporting systems, tracking activity, and delivering analysis to clients

During my time I have created:• A ‘Peer Mentoring Scheme’ • Course Rep ‘Office Hours’ • A Module FairIn addition to this I help students with any problems they may be facing, prioritising issues for both the department and the university. As part of this role, I am also a ‘PoliticsParent.’ This scheme was introduced by myself and the other reps into the department, where I (and other second and third year students) mentor two younger students, guiding and supporting them throughout their time at university.Furthermore, within this role I sit on a panel that helps decide which lecturers are chosen to be given permanent positions within the university and I also sit on the Academic Appeals Panel.

In my first year of university I presented a daytime radio request programme every Sunday. This encouraged competence in:• Pragmatism • Technology • Charisma• OrganisationIn final year, I now read daily news headlines as well as participate in URN’s ‘The Pulse’ a current affair talk show, where we discuss recent news headlines and de- bate the events of the previous week.University Radio Nottingham has won ‘Best Student Radio Station’ five years in a row, two of which during my time working there.

Working for a large business taught me how national corporations operate. My main role within the company was dealing with customers. I developed an extensive knowledge of customer service principles, enhanced my ability to tactfully handle face-to-face confrontations, and learned to arrive at a solution which was in the best interest of both the customer and the company.

First Class Honours, Bachelor Of Arts (B.A.), Politics

Activities and Societies: University Radio Nottingham, Broadgate Park Netball, Nottingham New Theatre, The Academic Appeals and Misconduct.

American Government And Politics (United States)

Activities and Societies: Debate Team, Theatre, Singing, Social Secretary of the Sixth Form.A Levels and AS Levels: Politics, Economics.

12 Gcses A*-C