Deliver informative and engaging tours to prospective students and their parents at University Open Days. Clearly answer any enquiries regarding various aspects of the university. Build rapport and communicate competently with Open Day visitors, colleagues and departmental staff.

Crafting and serving speciality beverages with expert product knowledge. Proficiency in using various coffee tools and machines. Alongside this, I provide excellent customer service in a busy environment and communicate effectively with my colleagues to ensure satisfied customers.

Led shifts regularly and delegated numerous tasks to colleagues. Fully trained and supervised new staff members in order to maintain brand standards. Had the role of counting stock, filling out paperwork and ordering new stock which greatly contributed to the organisation of inventory.