- First point of contact for prospective clients, managing enquiries for OT assessments, treatment and training through the website, as well as by phone. - Pivotal role in the OT assessment lifecycle. - Responsible for pre-populating assessment reports. - Host weekly Caseload Management Meetings for the Back Office Team and Lead OTs; delivered via Microsoft Teams and in person. - Plan and deliver social events for the Ace Children’s OT team on a quarterly basis. - Organise… Show more - First point of contact for prospective clients, managing enquiries for OT assessments, treatment and training through the website, as well as by phone. - Pivotal role in the OT assessment lifecycle. - Responsible for pre-populating assessment reports. - Host weekly Caseload Management Meetings for the Back Office Team and Lead OTs; delivered via Microsoft Teams and in person. - Plan and deliver social events for the Ace Children’s OT team on a quarterly basis. - Organise quarterly OT Networking Breakfast Meetings by hiring appropriate venues for the meetings, creating flyers to promote the event to local independent OTs, as well as monitoring the list of attendees. - Active participation in office management. - Nominated Fire Warden.- Keep company literature up-to-date e.g. flyers and templates. Review the website and request changes to be made by an external supplier.- Contribute to and proofread Goggle OT (the internal weekly team communication). - Creation of both internal and external surveys on Survio. - Engage in HR processes including initial ‘meet & greets’, interviews, inductions of new colleagues, recording annual leave and sick leave. Also monitor the OTs’ supervision and CPD records, contract reviews and appraisals for the team, plus Star of the Month Awards. - Key member of the company’s management team, alongside the directors, attending bi-weekly meetings. Also provide data for sections of the Weekly Management Dashboard.- Attend Quarterly Strategy Meetings which are led by an external consultant. - A key stakeholder in the company’s current Enterprise Resource Planning (ERP) project, liaising with a number of external providers and consultants to determine the best pathway for the business to enhance productivity and enable the company to grow in the future.- Awarded the first ‘Star of the Month’ award in June 2022.- Promoted to Back Office Team Leader in March 2023. Show less

Supported the Farnborough Dunelm store team by carrying out a variety of daily stock processes as outlined in the stock calendar. Monitored stock levels in the warehouse and on the shop floor. Ensured that the shop floor is continually replenished with stock from the warehouse to maximise income opportunities, adhering to merchandising standards. Continually strived to develop my product knowledge and deliver a high standard of customer service when working on the shop floor.

A temporary contract to provide retail support during the COVID-19 pandemic and busy summer period. Assisted customers both at the tills and on the shop floor, as well as offered advice to customers looking to purchase homeware. Also supported the store management with merchandising the new season’s stock and keeping the shop floor looking presentable.

- Progressed into a newly-created, multifaceted role within Places for People Leisure Management in April 2019 that focused on the development of a modern and engaging approach to internal communications. - Extensively researched Enterprise Social Networks that could be implemented to enhance communication and opportunities for Working Out Loud (a combination of networking and collaboration) between the Central Support Office and over 8,500 colleagues across 120 leisure centres. -… Show more - Progressed into a newly-created, multifaceted role within Places for People Leisure Management in April 2019 that focused on the development of a modern and engaging approach to internal communications. - Extensively researched Enterprise Social Networks that could be implemented to enhance communication and opportunities for Working Out Loud (a combination of networking and collaboration) between the Central Support Office and over 8,500 colleagues across 120 leisure centres. - Worked in partnership with Clear People to develop a modern digital workplace within SharePoint, accessible to all colleagues via their Office 365 accounts. Produced and uploaded content for the News, Events and Spotlight elements of the new digital workplace, as well as populated information pages for each leisure centre. Created a plan for the official launch of the platform, including gamification and competitions to increase engagement. - Liaised with the parent company, Places for People’s, Communications Team to promote their intranet ‘Our Place’ to Places Leisure colleagues. Successfully increased reach and impact.- Created and published relevant engaging content within quarterly e-newsletters to disseminate company updates to all colleagues, in collaboration with Heads of Departments and the Board of Directors. - Implemented and maintained an internal and external communications content calendar.- Continuously developed a library of case studies. - Updated the company’s ‘News’ and ‘About Us’ sections of the website using the Umbraco content management system (CMS).- Played a key role in the planning, preparation and organisation of the annual Leadership Conference working closely with the CEO, COO and other Operational Board members. - Storyboarded and coordinated the production of company films such as the celebratory ‘End of Year Film’, in collaboration with an external film company. - Organised new leisure facility official openings and ground breaking ceremonies. Show less

- Substantial experience gained over two and a half years in writing tender submissions for multi-million pound local authority leisure management and Design, Build, Operate and Maintain (DBOM) contracts. - Involved in the bid process from Expression of Interest and completion of Selection Questionnaires, through to Detailed Solutions and Final Tenders. - Supported the Business Development Managers and Head of Business Development by producing comprehensive method statements. Liaised… Show more - Substantial experience gained over two and a half years in writing tender submissions for multi-million pound local authority leisure management and Design, Build, Operate and Maintain (DBOM) contracts. - Involved in the bid process from Expression of Interest and completion of Selection Questionnaires, through to Detailed Solutions and Final Tenders. - Supported the Business Development Managers and Head of Business Development by producing comprehensive method statements. Liaised with Heads of Departments to ensure that the latest company initiatives and updates were incorporated. - Monitored tender portals, submitting clarification questions and issuing clarification responses received from clients to the relevant Project Team members. Also attended Project Team meetings, which for DBOM bids involved collaborating with external architects and construction partners. - Desktop research regularly completed, utilising Public Health Profiles and Sport England’s Local Sport Profiles. This, along with reviewing all tender documentation, was then used to create project-specific bid overviews to summarise key contract details and the local authority’s outcomes. - Diversification of the role included supporting the Director of Physical Activity with health and wellbeing related tenders and funding applications. Show less

- Ensured that quotes were produced, orders were processed and that children’s playground installation projects were delivered in line with their programme of works. Communicated with customers, suppliers, eibe’s factory in Germany and installers to ensure projects were delivered to a high standard. - Created tender packs alongside the Bid and Quotation Manager; most notably, playing a vital role in securing a £500,000 play area contract. - Provided support to the Marketing Manager with… Show more - Ensured that quotes were produced, orders were processed and that children’s playground installation projects were delivered in line with their programme of works. Communicated with customers, suppliers, eibe’s factory in Germany and installers to ensure projects were delivered to a high standard. - Created tender packs alongside the Bid and Quotation Manager; most notably, playing a vital role in securing a £500,000 play area contract. - Provided support to the Marketing Manager with social media campaigns, case studies and newsletters. Researched and entered relevant business awards on behalf of the company. Liaised with the Sales Team regarding marketing materials. Presented new marketing initiatives and updates to the company. Show less

Delivered a high standard of customer service within Laura Ashley’s Farnham branch, responsible for sales, re-stocking and visual merchandising.

Inspired prospective students to attend my university whilst carrying out tours of the campus.