• Maintain client lists and home requirements• Basic real estate agent duties

Real Estate Investment company.

• Work with Cisco/FedEx teams to schedule VOIP and data conversions at 1800 site locations• Schedule/allocate technician visits for conversions• Audit all vendor invoices for accuracy• Work with billing department for outgoing invoices to Cisco

• Schedule and groom DS1, DS3 and Ethernet circuits to alternate vendors or fiber for cost savings and least cost routing initiatives. • Work directly with multiple LEC contacts and interfaces to transmit orders accurately and efficiently.• Coordinate activities with customers, vendors, internal resources and technicians for a smooth transition.

• Developed system change/enhancement process including testing procedures and plans to include functional and regression testing which resulted in fewer flawed production releases. • Developed standard reporting for performance and quality metrics.• Managed large data usage project that resulted in 500k in revenue recovery and ceased additional missed revenue by stabilizing systems with increased functionality.• Manually reviewed ETL charges resulting in 193% of goal in 2012.• Facilitating automation and streamline of current manual ETL recovery efforts that produce 8-15 million in revenue annually. • Managed the re-write of the revenue ETL system including functional business specifications, help with technical specifications, iteration scheduling and management and testing management.

Developed, implemented and improved streamlined processes to report issues and enhancement requests. Established standing meetings and documentation processes that allowed proper priority.Acted as a liaison between operations and the IT business unit to facilitate requirements gathering and business requirement documents.Managed the implementation of a third party printing vendor for over 600,000 provider and claimant documents and 200,000 provider and claimant checks per month and continuing projects to move all correspondence to outside print vendor.Worked on the implementation team to convert two legacy healthcare systems to a new healthcare vendor platform. Helped in initial requirements gathering and documentation and continuing post implementation support and problem resolution.

Managed the client relationship between the Juvenile Court, Juvenile Court Clerk, Community Corrections, General Sessions Probation and DUI School and JIS, a division of the Metro Nashville Government. Interacted with clients, internal business analysts and developers to evaluate current processes, defined requirements for new or improvement processes and managed the implementation of system upgrades for greater functionality to current systems. Directed the preparation and delivery of functional and stake holder requests by assisting and managing analysts and developers to deliver desired functionality. Used Microsoft Project to manage resources, costs and time for stakeholder approved projects.Managed my clients' applications into the new OJIES development and delivery including assisting in business requirements and system requirements. OJIES (Open Justice Information Exchange System

Managed the implementation of managed services for large multi-site customers with up to 500+ locations.Managed the placement of orders with LEC telecom companies and/or carrier partners, followed up and scheduled installation of carrier services and technical dispatches throughout the nation. Managed customer expectations of LEC/carrier and vendor dispatches. Required heavy vendor relations, scheduling and coordination. Conducted weekly status calls with customers providing updated Excel spreadsheets. Provided budgetary forecasting to management team based on time and logistical goals.

• Managed 17 coordinators, distributed work load, worked individually to determine weaknesses and developed training in order to compensate for problem areas• Communicated daily with Sales team to address customer satisfaction progress and manage customer expectations• Responsible for training/orientation of all team members and follow-up on progress in all areas of customer service• Developed training resources to meet corporate installation guidelines.

Operational DevelopmentDeveloped compliance topics and subsequent training which resulted in nationwide compliance percentages over 95% Using internal and external customer survey results, established company guidelines to enhance productivity which resulted in reduced install intervals by 12%. Created documentation and design of application/release requirements and management of User Certification Testing including: objectives and timelines, participants (both onsite and remote), test scripts/scenarios, tracked, managed, and reported testing results.Using Microsoft Project, managed software releases from requirement documentation through regression and release testing to post release support.Responsible for the development and documentation of process flows.