Harriet Crofton Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Managed sales compensation calculations incorporating 6 KPI metrics with up to 4 variations apiece, for over 300 sales reps across 40 comp plans and 4 currencies
• Designed quarterly reports on health of global business, reflecting KPIs by unit, team, and role, in addition to monthly payroll and accrual reports of earnings paid and forecast per rep
• Built strong customer relationships by uniting proficient knowledge of the Forma.ai system with a thorough understanding of client's business needs and expectations
• Enhanced client awareness of full product functionality and capabilities by providing guidance on best practices in data setup, and developing full training documentation for operational and sales teams
• Led weekly status updates for client team, monitoring post go-live progress against ongoing timeline, tracking impending deadlines, and resolving any ad hoc issues
• Co-ordinated implementation of new metrics and comp plans post go-live, working with analytics and development teams to introduce new data sources when needed, ensuring all new data was integrated correctly within the.

Toronto, Ontario, Canada

• Served as Subject Matter Expert (SME) for order processing and product management
• Ensured all legal and technical deal requirements for purchase orders were met and being reflected correctly within Salesforce to inform accurate reporting
• Consolidated and documented the end-to-end process of order processing, which had previously been undocumented and managed by multiple teams
• Created dashboards to report deal progress across multiple teams, managing regular workshops to co-ordinate actions and address issues
• Clarified requirements for deal closure to streamline the experience of sales teams and reduce time to close
• Evaluated process performance holistically to identify and prioritise opportunities for improvement

Toronto, Ontario, Canada

• Delivered exemplary service by anticipating needs of customers, creating a welcoming and enjoyable atmosphere in the store
• Keyholder responsible for opening and closing store, ensuring safety of employees and customers
• Trained over 20 employees in store procedures, food handling, cleanliness standards, and best practices
• Co-ordinated up to 9 baristas at a time by defining expectations, assigning roles based on individual strengths, setting sales goals, and prioritizing tasks based on business need
• Delivered feedback and recognition to baristas for providing exceptional customer experiences
• Managed daily cash deposits, change orders, and register cash flow, ensuring store safe remained balanced and accurately maintaining auditing documents

London, England, United Kingdom

• Government Institution (Sep 2016-Nov 2017)
• Led program Management Information (MI) reporting to track roll-out and take-up of new initiative through requirements gathering, process improvement and defining key performance indicators (KPIs)
• Designed and developed dashboard reports covering 19 areas of the business, providing daily updates to over 150 members of the program, including senior management and 2 stakeholder committees
• Acted as subject matter expert of data visualization in Microsoft Excel, Google Analytics, and Pentaho
• Reverse-engineered full overview of customer applications using Google Analytics and beta testing pages, detailing over 120 web pages and demonstrating multiple journeys and drop out points
• Managed inclusion of Google Analytics into reporting, collaborating with back- and front-end teams to execute accurate tracking and implementation of required metrics

London, England, United Kingdom

• Maintained product database, adding new products using attribution and titling in accordance with company requirements
• Raised purchase orders for new and ongoing product lines in accordance with store needs
• Liaised with vendors to ensure timely and accurate updates on order commitments, updating other members of the buying team with any relevant changes
• Assessed new product samples, completing testing of each item and highlighted any issues for resolution
• Performed market research to evaluate competitor offerings and provide trend analysis, producing reports for the Lead Buyer and other internal stakeholders
• Co-ordinated with Visual Merchandising team to maximise in-store displays of featured products

Toronto, Ontario, Canada

• Recorded and organised reservations daily through telephone booking, accommodating parties of between 1-30 people in order to maximise dining areas
• Coordinated seating for up to 15 different servers, and efficiently managed significant customer queues during peak periods
• Welcomed guests by accompanying them to their table and maintaining attentive customer service
• Regularly assisted in food running, bussing tables, and other serving and organisational duties

Toronto, Ontario, Canada

• Greeted customers and provided information on any specials and promotions, as well as setup advertisement displays for new beverages and bakery items
• Assisted in training of 2-3 new employees, covering store maintenance and routines, beverage preparation, food handling, and customer service standards
• Held coffee demonstrations and information sessions, providing customers more information on the various coffee blends, teas, and beverage types

Ascot, England, United Kingdom

• Awarded 3 M.U.G. awards for exceeding store targets in encouraging customer rewards scheme registration
• Trained as Coffee Master and became the in-store expert regarding Starbucks products, including coffee origins and roast types, best preparation tips, and personalised recommendations to customers
• Regularly opened and closed the store, as well as maintaining store cleanliness, including cleaning equipment and restocking display cases

London, England, United Kingdom

• Upheld the Disney brand by providing exemplary guest service at all times, assisting customers on the shop floor and working swiftly to resolve guest issues
• Maintained both speed and a high standard when performing till transactions, processing over 50 transactions per hour during the store's peak traffic, whilst also working attentively with each guest to ensure customer.
• Processed deliveries after store hours and maintained stockroom cleanliness and organisational standards throughout the working day
• Led in-store events and activities for children, and hosted special occasion celebrations for adults and children alike
• Volunteered at promotional events for VIP guests and customers

Ascot, England, United Kingdom

• Corrected product images for colour balance, consistency, and aesthetic appeal
• Wrote product information and photos to the website
• Completed inventory control of 3,500+ products to ensure company efficiency