Harriet Davis Email & Phone Number

- Leading the Supplier Onboarding Team in Europe - Liaising with account managers, project managers and business development managers to ensure that all required suppliers are onboarded in SmartEquip to meet the agreed “go-live” target date and satisfy quality requirements- Working to obtaining the necessary supplier information, system configuration and implementation setup required by each fleet that uses the SmartEquip software- Responsible for configuring and enabling integrations and services by completing key tasks in QA, CA and Production environments for a multi-channel equipment lifecycle management, service and procurement SaaS platform- Providing routine and special reports and projects for management and account managers, as requested- Building relationships with suppliers

- Rejoined the HaloITSM consultancy team after a successful secondment in the L&D team- Worked on high-value implementations (£100-150k) for clients across many verticals, including education, public sector and healthcare, configuring HaloITSM to meet the client’s requirements and ensure best practices are followed- Implemented and managed over 70 projects (combined ARR £1.8 million) with 94.5% delivered on time and within budget- Mentored and trained junior consultants (over half of the HaloITSM consultancy team)

- Joined the L&D team on a 10 month secondment, after identifying an issue with employee training and engagement- Quickly promoted from L&D Coordinator to L&D Manager, focused on Early Careers- Implemented a newly structured graduate scheme with 90% of employees successfully completing the scheme and being promoted into full-time sales, consultancy and development roles- Managed UK new starter onboarding during a period in which employee growth was 68.5%- Reduced employee turnover from 15.5% to 10% with increased competency based learning and support- Line manager for over 20 new graduates, responsible for professional development and well-being- Involved with recruitment and interviews at all stages of the application process - Updated documentation, policies and procedures to comply with certification standards, leading to a successful renewal of our ISO27001 accreditation with no minors- Trained L&D team in US office to ensure company wide training standards are being met

- Configured HaloITSM to meet the client’s requirements and ensure best practices and ITIL standards are followed- Managed and adapted agreed project timelines to accommodate any changes and suggest alternative ways of working to enhance efficiencies and effectiveness- Created implementation plans with precise timelines and the appropriate test plans, as required- Trained end users of all levels to use HaloITSM, both on site and remotely- Worked with product management and development teams to feed back on issues with products and provide input to enhance our offering

- Worked in a multi-disciplinary sales role, engaging with newly generated ITSM leads throughout the sales process- Implemented a proof of concept for the then biggest client ($175k CAD) which was pivotal in their decision to proceed with using HaloITSM- Worked to consolidate the US HaloITSM pipeline through the identification of opportunities and generation of leads- Prepared and presented product demonstrations by optimising and adapting HaloITSM to fit the technical and business requirements of each opportunity- Completed all relevant documentation needed for our larger clients, including tenders, scopes of work, quality management plans and proposals- Managed and maintained the sales database- Conducted meetings with potential clients across various industries and at all business levels, from IT analysts to C-level management and key decision makers- Built and established rapport with existing and prospective clients

Worked as an intern at Bermeo & Bermeo as part of my university placement year- Drafted, wrote and translated legal documents (English, Spanish, French)- Generated and analysed legal documents and reports- Monitored the status of Intelectual Property cases- Assisted the HR department with the recruitment of new interns

Quito, Ecuador

Worked as an intern at the Ecuadorean-British Chamber of Commerce as part of my university placement year- Led the creation of a committee for Sustainable Development to review and improve the Chamber and its members’ sustainability- Organised events, including “Doing Business in the UK: An Opportunity for Ecuadorian Businesses” in conjunction with the British Embassy in Bogota, Colombia, to develop and improve trade links- Encouraged the adhesion of the Chamber to the Women’s Empowerment Principles to promote organisational practices aimed at equality and reduce gender gaps- Responsible for planning, editing and publishing the Chamber’s magazine, Links (editions 64 - 66)- Secured a new design contract for the magazine in order to modernise it and increase revenue

Bristol, Bristol, United Kingdom

- Introduced a new Guest Care cycle to ensure a smooth service from enquiry, to booking, to delivery of the event and post-visit care- Created a fully-costed marketing strategy, to show return on investment- Sales driving to guarantee a high spend per head- Utilising social media channels to increase our following and to build trust and loyalty- Planning of quarterly sales driving events to showcase Browns, Bristol, as well as planning Christmas 2017

Bath, United Kingdom

- Responsibilities include supervising staff, rota management and stock control- Improved health and safety standards, using knowledge gained from previous experience, ensuring it is at the forefront of the minds of the staff- Supported the marketing team to improve social media exposure, integrating it’s use into our day to day business, as well as to drive footfall for specific events- Worked closely with the General Manager designing the stall for Bath Christmas Market, ultimately delivering 45% sales growth vs. previous year

Bath, United Kingdom

- Quickly progressed from team member, to shift supervisor & then acting Assistant Manager fulfilling a vacant role whilst acquiring the necessary experience to be officially appointed- Responsibilities included supervising staff, rota management, stock control, team inductions, training and improving shift efficiency- Introduced a new front of house strategy which has improved guest experience and increased revenue- Completed appraisals with SMART goals, which are easily measurable and achievable within a set time frame- Facilitated weekly meetings allowing staff to feedback new ideas and developments into the company improving employee engagement- Developed the role of events manager to acquire bookings, ranging from large parties, of 20 or more, to corporate bookings, weddings, hen and stag dos and Christmas bookings and to then ensure the smooth running of these events

Working part time:- Assisting with customer care including overseeing the general enquiries inbox- Telesales including cold calling, progressing leads, networking and developing new business - Assisted with the planning and designing of a new retail space- Quickly learnt new computer skills such as the website CMS and internal database system

Bachelor'S Degree, International Management & Modern Languages (Spanish)

- Studying history, politics and the economies of Spain and Latin America (mainly Chile and Argentina) - Studying a variety of management.

A Level: Spanish (A) Geography (A) French (B) | As Level: English Literature (B)

Activities and Societies: Drama, debate team and sport, including: hockey, netball (captain), rounders, rugby