Harriet Goldstein Email & Phone Number

Burlington, Massachusetts, United States

Provide overall human resources support to this Aging Services Access Point. For additional information on employment and volunteer opportunities with Minuteman Senior Services, visit our website at https://www.minutemansenior.org/join-our-team/

Wellesley, Ma

Provided customized Human Resources and management services to client companies at cost effective rates.

Cambridge, Ma

Managed recruiting, hiring, and on-boarding process for all new employees, temps, and college interns.Managed all employee benefits including compliance, employee enrollments, broker, and vendor relationships. Made recommendations for changes to benefit package including implementing cost-savings changes to health, dental, life, STD and LTD plans.Hired all outside contractors and temporary employees (upwards of 50 in 2012). Developed relationships with Boston, New York and Washington DC area colleges and universities to ensure success of intern program to recruit 20+ high-performing interns each semester to assist with various programs and departments including research for emergency investigations, sexual violence programs, anti-torture, international forensics, asylum, communications, and development.Coordinated the employee review process.Reviewed and updated employee handbook to ensure accuracy and legal compliance. Worked with senior staff to resolve any employee conflicts.Educated employees on correct policies and procedures, ensure compliance, and recommend new policies, including a travel and security policy.Managed business insurance policies related the safety and security of PHR employees including workers compensation, travel accident and medical evacuation.Coordinated the agenda for monthly staff meeting and interact with staff to select presentations on progress of various PHR programs and projects.Managed all aspects of day-to-day office operations from interacting with building management to planning space and resources for new employees to vendor relations to planning holiday parties and summer outings to ordering supplies for Cambridge location.

Services include Human Resources audits, development of policies and procedures, recruitment, benefits implementation and management, employee handbooks, sexual harassment training for managers and employees, developing performance appraisal and performance improvement plans, managing goals and objectives.

Provided recruitment and human resources services in a start up environment.

First HR Mgr. for start up, responsible for development and implementation of HR policies, practices & procedures, recruitment & hiring, on-boarding, benefits, compliance, performance management & appraisal, termination process, quarterly goals & objectives, job descriptions, and employee relations.Advised management in appropriate resolution of employee relations issues.Implemented policies & procedures to ensure legal compliance. Recruited, interviewed & assisted in the selection of employees.Designed performance appraisal, self-appraisal and goals & objectives forms as well as user guides for managers.Developed presentations of sexual harassment awareness & prevention training for managers and employees. Implemented record keeping for benefit plans and worked with broker for annual renewal of all benefits.Implemented systems for managing employee records & census.Handled employee separations including preparation of severance agreements.

Managed all HR activities to support business initiatives during acquisition, management changes & rapid growth. Provided internal consultancy on full range of HR issues. Developed value-added initiatives including building relationships w/ MBA programs and career ladders for research & sales staff.Developed new employee on-boarding. Developed annual & quarterly comp/bonus plans & revenue goals for sales, research and administrative staff. Liaised between Aberdeen Group/Harte-Hanks regarding personnel issues. Managed recruitment activities including sourcing, interviewing and negotiating new hire packages.Coordinated new company office build out and move. Negotiated contracts with vendors for hotel room rates, office furniture and appliances, office services. Planned and managed company events. Coordinated travel/accommodations for remote employees and applicants.Managed day-to-day smooth running of office & facility operations.

Managed HR functions including benefits, compensation, employee relations and training.Recruited for all non-legal staff.Supervised non-legal staff including secretaries, billing clerks, file clerks, mailroom clerks and receptionist. Planned and arranged firm functions and parties. Managed annual performance reviews and process for non-legal staff and attorneys. Created on-line forms for use by principals, attorneys and managers.Wrote training and on-boarding materials including “how to” manuals for Outlook, firm’s computer and phone systems. Wrote, updated and maintained personnel policy manuals and handbook.Tracked all employee census data for annual benefits renewals and for annual salary reviews and surveys.Managed all aspects of COBRA, FMLA, and other mandatory compliance regulations. Interacted daily with building management, maintenance personnel, and service vendors to ensure continuous office functions

Managed employee relations on a firm-wide and individual basis via formal programs/initiatives and informal relationship building. Developed recruitment strategies to fill identified openings. Counseled individual employees and supervisors to develop and document performance improvement plans and when needed, in employee discipline and termination process. Developed and implemented new employee orientation and onboarding processes. Administered policies and procedures in accordance with firm practice and federal and state regulations including COBRA, FMLA, and FLSA.Administered employee benefit plans (health, dental, 401(k), Life, STD, LTD) including enrollment, termination, claims issues and resolution. Developed Employee Handbooks for Legal, Exempt and Non-Exempt employees providing summaries of policies and practices for reference by employees and managers.Administered performance management process.Developed annual budgets.

Maintained secretarial productivity through effective management of resources as part of the successful firm-wide software conversion project.Managed day-to-day, firm-wide operation of secretarial services (100+ secretaries).Supervised daily assignment and productivity of 20 reserve secretarial staff.Counseled secretarial staff to resolve issues related to workplace and personal problems affecting job satisfaction, performance, team relationships and other employee concerns.Located, interviewed, tested and hired effective legal secretarial staff.Oriented and trained new secretarial staff in firm procedures, policies, and time entry.Developed Secretarial Procedures Handbook.Wrote performance evaluations of reserve secretaries and made recommendations for salary increases.

Co-founded nonprofit corp. providing employment and educational programs for linguistic minority adults/adolescents and programs for training and counseling volunteer tutor/mentors. Recipient of numerous awards and praise including Red Book Magazine "Leaders of Readers" award, attended a White House reception to honor award-winning literacy programs, and by proclamation by the Governor of Massachusetts for our outstanding employment training programs.Created job development program, expanded partnerships with HR staff and corporate personnel from 80+ companies to market trainees and create job leads. 100% placement from 1992-97. Created Business Advisory Council.Wrote all trainee resumes.Wrote curricula and training materials.Developed and managed all aspects of employment training programs (1989-1997).Created, coordinated and managed internship program as integral part of programs.Managed monthly record keeping, reporting and billing to comply with state and federal contracts.Managed payroll, benefits, and compensation. Coordinated successful corporate and individual donor campaigns. Planned, implemented, and managed small and large fund raising and outreach events.

Bs, English/Secondary Education

Summa Cum Laude graduate

Certificate Of Completion, Human Resources Management

Certificate offered in conjunction with the New England Human Resources Association (NEHRA)