Customer Success Management target to bring Solteq's best ideas, innovations, and capabilities to customers and match these to the customers' business goals, driving greater business value and growth for our customers. Head of Customer Success has the overall lead for setting up CSM practices, overseeing their execution and following achievements and measuring the success.

Client Executive responsible for services and projects for our strategic accounts, especially our customers in retail sector. Role includes customer team management, account planning and strategy, account based marketing and sales development, execution and customer relations. Solteq is a publicly listed Nordic provider of IT services and software solutions specializing in the digitalization of business and industry-specific software. Our services include solutions for digital business… Show more Client Executive responsible for services and projects for our strategic accounts, especially our customers in retail sector. Role includes customer team management, account planning and strategy, account based marketing and sales development, execution and customer relations. Solteq is a publicly listed Nordic provider of IT services and software solutions specializing in the digitalization of business and industry-specific software. Our services include solutions for digital business covering all areas of Ecommerce, Master data management, ERP and POS and other digital solutions like AI and robotics. Show less

Business development projects for example optimising property maintenance, outsourcing and improving financial services processes in Lähikauppa and planning of eCommerce concept options. Planning, implementing and launching the PINS loyalty program together with Coalition Rewards and the great PINS partner network.

My responsibility was developing our company’s multichannel strategy and implementing it. My team was maintaining and developing the external and internal services including company’s websites, intranet portal and collaborations tools with store personnel and also with customers (Lähikaupan neuvonantajat.fi).

Client director with responsibility of sales and execution of several web development and consultancy programs for one of the Satama's biggest customers. Head of Web solution business unit with about 40 people during 2003-2005.

Project manager for Aleri Inc (formerly mpct Solutions, Ltd) based in London, Amsterdam and Chicago. Responsible of several large scale system projects for big treasury banks.

Settling of the Interest rate and currency swaps and OKOBANK’s international loan issues and participating in the implementation project for the new back office solution.