Sara H. Email & Phone Number

Remote

Sell business and consumer solutions while offering support for the Apple Store in North America and Europe• Personal metrics are consistently above goal (top 10%).• Received three awards as “Rep of the Quarter” (2011, 2012, and 2014).• Coached and mentored a service team for 18 months.• Performed call surveys, one-on-one meetings, and led weekly team meetings.• Offer management assistance for customer escalations.• Generate enterprise and corporate gifting leads, process lease and terms accounts, and sell solutions to business clients.• Establish relationships and service consumer and business clients in both North America and Europe.• Facilitate various service trainings, and assist during new hire trainings.• Assist in editing content on the community forum of the official Apple website.• Selected to work constructively with our software development team to drive productivity by improving processes and tools used by all internal Apple Online Store agents.• Provide internal support to all Apple Retail Stores in North America.• Selected to work on numerous pilot programs and seasonal outbound projects.

Round Rock, Texas

Co-founded ÜBER FOODS, and manage everything from product design to marketing• Created company trademark.• Secured several accounts throughout Austin.• Helped design the müv energy bar and packaging.• Maintain company website, update online inventory, and ensure site security. • Create graphics and web ads.• Oversee advertising, special events, and social media.• Handle corporate ordering of both supplies and ingredients.

Round Rock, Tx

Managed client experience for PET/CT scanning• Managed corporate orders, including verification and authorization of insurance.• Coordinated PET/CT scans, labs, and prepared medical records.• Assisted with pharmacy logistics, and uploaded radiology images to PACs server.

Round Rock, Tx

Provided technical solutions for clients in search of computer hardware and services• Consistently exceeded in meeting quarterly sales goals.• Selected by DHS management to have a meet & greet with Michael Dell. The selection was made out of 300+ agents from the sales department, and was based on overall performance and metrics.• Demonstrated leadership by providing daily tips and best practices to drive KPIs.• Led morning sales meetings and offered support during new hire training.• Selected to be in the mentor program.

Waco, Texas

Offered complete resolutions for customers experiencing technical difficulties• Completed daily performance reports.• Contacted customers about the status of their units, created service orders for agents, and escalated customer requested where appropriate.• Conducted functionality testing and setup advanced security scanning on computers.• Recommended hardware/software solutions based on customer needs.• Led department meetings.

Bay City, Tx

Web and graphic design for a coastal FM radio station• Created business graphics and assisted with web design.• Data entry into advanced computer software for sales fulfillment.• Prepared affidavits of performance.• Programmed content on the radio station’s on-air database.• Worked with the radio station engineer to design software used by the broadcasting team.

International Business, Finance

Activities and Societies: National Deans’ List, Wharton County Junior College & Baylor University, 2003-2006. Phi Theta Kappa Transfer.

Associate'S Degree, General Studies

Activities and Societies: National Deans’ List, Wharton County Junior College & Baylor University, 2003-2006. Student Government.