Sara H. Email & Phone Number

Remote

• Sell business and consumer solutions while offering support for the Apple Store in North America and Europe
• Personal metrics are consistently above goal (top 10%).
• Received three awards as “Rep of the Quarter” (2011, 2012, and 2014).
• Coached and mentored a service team for 18 months.
• Performed call surveys, one-on-one meetings, and led weekly team meetings.
• Offer management assistance for customer escalations.

Round Rock, Texas

• Co-founded ÜBER FOODS, and manage everything from product design to marketing
• Created company trademark.
• Secured several accounts throughout Austin.
• Helped design the müv energy bar and packaging.
• Maintain company website, update online inventory, and ensure site security.
• Create graphics and web ads.

Round Rock, TX

• Managed client experience for PET/CT scanning
• Managed corporate orders, including verification and authorization of insurance.
• Coordinated PET/CT scans, labs, and prepared medical records.
• Assisted with pharmacy logistics, and uploaded radiology images to PACs server.

Round Rock, TX

• Provided technical solutions for clients in search of computer hardware and services
• Consistently exceeded in meeting quarterly sales goals.
• Selected by DHS management to have a meet & greet with Michael Dell. The selection was made out of 300+ agents from the sales department, and was based on overall performance and metrics.
• Demonstrated leadership by providing daily tips and best practices to drive KPIs.
• Led morning sales meetings and offered support during new hire training.
• Selected to be in the mentor program.

Waco, Texas

• Offered complete resolutions for customers experiencing technical difficulties
• Completed daily performance reports.
• Contacted customers about the status of their units, created service orders for agents, and escalated customer requested where appropriate.
• Conducted functionality testing and setup advanced security scanning on computers.
• Recommended hardware/software solutions based on customer needs.
• Led department meetings.

Bay City, TX

• Web and graphic design for a coastal FM radio station
• Created business graphics and assisted with web design.
• Data entry into advanced computer software for sales fulfillment.
• Prepared affidavits of performance.
• Programmed content on the radio station’s on-air database.
• Worked with the radio station engineer to design software used by the broadcasting team.

International Business, Finance

Activities and Societies: National Deans’ List, Wharton County Junior College & Baylor University, 2003-2006. Phi Theta Kappa Transfer.

Associate'S Degree, General Studies

Activities and Societies: National Deans’ List, Wharton County Junior College & Baylor University, 2003-2006. Student Government.