Design, implement, and maintain network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure reliable and secure connectivity.Monitor network performance, analyze traffic patterns, and identify areas for optimization to enhance system performance and efficiency.Implement and enforce security policies, procedures, and best practices to protect sensitive data and prevent unauthorized access.Plan and execute network upgrades and expansions, including hardware and software updates, to meet evolving business needs and technological advancements.Provide technical support and assistance to users, diagnose and resolve network issues, and troubleshoot connectivity problems.Develop and maintain documentation, network diagrams, and configuration guides for reference and training purposes.

Taught undergraduate and graduate courses in Information Technology, covering topics such as computer architecture, operating systems, software engineering, and IT project management.Designed course syllabi, lesson plans, and assessment methods to promote active learning, critical thinking, and problem-solving skills among students.Provided constructive feedback and evaluation to students on their academic performance, assignments, projects, and exams.Engaged in academic advising and mentoring, assisting students in setting academic goals, planning their course of study, and preparing for careers in Information Technology.

• Responding to and opening tickets for all incoming calls, e-mail and alerts generated from the Help Desk Ticketing System.• Supporting development and implementation of new computer projects and new hardware installations.• Offering Level 2 customer-centered technical support for company’s desktop computing environment and corporate network, including supported hardware, Microsoft Office/Outlook and other business applications, and peripheral devices.• Ensuring immediate and total restoration of service desk reported issues.• Administers accounts and assigns privileges according to user duties• Developing and maintain documentation for technology and business processes for end-user support.• Assisting in installing, configuring, diagnosing, repairing, and upgrading Africom’s PC hardware, printers and other ICT equipment while ensuring its optimal performance• Participating in various project teams, working closely with internal and external stakeholders.• Monitoring alerts and maintaining proper escalation procedures.• Assisting the ICT Service Desk Manager to maintain work stations hardware and software, applications, printers and other hardware peripherals• Server room checks, and night shifts.• System updates, software upgrades and end point rollouts and support across Africom departments.

Carry out routine aircraft maintenance and/or approved structural repairs compliant with manufacturers' procedures while observing all safety procedures for fluid replenishment, aircraft refueling, and aircraft systems charging/servicing as required Assist Licensed Aircraft Engineers in troubleshooting, defect rectifications, and carrying out modifications while also performing instructions contained in the job card Participate in creating a safety culture to minimize accidents and highlight any deficiencies/failures that can lead to such accidents Ensure all work locations are kept clean and maintain excellent housekeeping.Ensure prompt attendance to all allocated tasks to maximize ground time and avoid operational delays/disruptions. This includes obtaining aircraft/component status brief from Licensed Aircraft Engineer (LAE), reports, and preparing work accordingly.Carrying out scheduled servicing, routine inspections, fault diagnosis, troubleshooting, defect rectifications and modifications.Component-level repair of aircraft Communication sets, Radar, and Navigation Equipment.Conducted routine pre-flight inspections of engines and mechanical systems ensuring successful aircraft sorties.Ordered parts and supplies, as needed, maintaining stock levels at 100%.Upheld all safety and security procedures and flight regulations, reducing incidences by 50%.