Case Manager - Regional Owner
CurrentOversee and lead East Coast ecosystem. Collaborates closely with Field Reimbursement Managers, Region Partner to directly and efficiently assist ophthalmology healthcare providers and patients. Create and maintain relationships with multiple field team members Healthcare Director, Therapeutic Area Managers and customers. Responsible for identifying regional trends and managing escalations, executing change and decisions, tactically leads team of Case Managers to fulfill metric. SME for Mt… Show more Oversee and lead East Coast ecosystem. Collaborates closely with Field Reimbursement Managers, Region Partner to directly and efficiently assist ophthalmology healthcare providers and patients. Create and maintain relationships with multiple field team members Healthcare Director, Therapeutic Area Managers and customers. Responsible for identifying regional trends and managing escalations, executing change and decisions, tactically leads team of Case Managers to fulfill metric. SME for Mt Patient Solutions - a system for Case Managers, Field Reimbursements Managers, and customers to utilize for a faster and complete update on benefits and precertifications. Increased MPS utilization in ecosystem, created an easier and seamless use of services. Piloted Artificial Intelligence during launch/roll out to decrease human error and produce quicker turnaround time. Show less