Harris Verdrager Email & Phone Number

Park City, Ut, Us

Park City, Ut

➤ Proactively providing oversight to guest services at a Forbes 5 Star Rated lodge, streamlining operations and productivity.➤ Expertly developing, leading, and executing highly effective client service strategies, tracking and reporting key metrics.➤ Being distinguished as the first point of contact for any guest concerns, rapidly and efficiently resolving all problems.➤ Conducting extensive training and guest feedback, designing initiatives to increase customer satisfaction and retention.➤ Receiving Employee of the Quarter award in Q1 2017 out of 600+ employees, as well as being nominated in Q1 2016.➤ Serving as a concierge in the 2018-2019 winter season, handled guest stay- pre planning and adjustments during their stay.➤ Confidently supervising and mentoring 15 employees to ensure proper guest service in meeting the Stein Eriksen standard.➤ Successfully maintaining responsibility for in-room service, all shipping and receiving, and guests transportation needs.➤ Skillfully coordinating scheduling and location of bell staff, always maintaining a strong presence in the front lobby.➤ Enhancing record keeping procedures and staff processes, communicated with guests and confirmed hotel reservations.➤ Booking and confirming airport arrivals and departures, dining reservations, and transportation to other Utah Ski Resorts.➤ Organizing special occasions for guests, proactively coordinating sitter services or nanny services for the guest.➤ Ensured Guest Luggage was delivered to private residence, broke down luggage, put away clothes, and set up toiletries.➤ Successfully shipped personal skis, boots, and ski clothes, promptly delivered them to ski locker for immediate use.

Park City, Utah, United States

➤ Provided complimentary transportation for guests, owners, and employees of Canyons Village.➤ Accepted and confirmed ride requests via mobile app, then phoned riders to communicate estimated pickup time.➤ Courteously gathered information about any special needs/requests and made all accommodations as needed.➤ Logged 25 to 50 driving hours per week, while simultaneously serving as Assistant Bell Captain at Stein Eriksen Lodge.➤ Received outstanding customer reviews, averaging 4.9 out of 5, and was featured on the association’s website.

Park City, Utah, United States

• Provided safe, efficient, and luxurious transportation throughout Park City and surrounding areas.• Designed customized itineraries based on client needs, wants, and special requests.• Transported clients and their families to/from Salt Lake City International and Heber City Airports.• Served as direct contact for clients before and after arrival in Utah, providing travel advice and assisting with bookings.

Murray, Ut

➤ Consulted with clients, assessed finances and current financial position, increased customer retention and sales revenue.➤ Made optimal recommendations and implemented appropriate financial products to build and manage wealth.➤ Demonstrated extensive knowledge of Life and Health insurance, Disability Income and Long Term Care Insurance.➤ Leveraged balance sheet components, cash flow and protection to build wealth while streamlining operations.➤ Successfully completed all financial representative contract requirements in only 2 months.➤ Licensed to sell and market Insurance in Utah and New York, fulfilled all company-established policy obligations.➤ Expertly designed and implemented effective marketing strategies to sell new insurance contracts or adjust existing ones.➤ Contacted potential clients and created rapport, appraised unique wishes and demands to sell suitable protection plans.➤ Collected information from clients on their risk profiles, prepared reports to shareholders sales revenue and success.➤ Comprehensively checked insurance claims to solidify trust and safeguard reputation, provided effective client solutions.➤ Developed and maintained ironclad, results-based client relationships, designed initiatives to increase client satisfaction.

Park City, Ut

➤ Successfully designed customized itinerary based on member needs, wants and special requests, increased client retention.➤ Scheduled all skiing, snowboarding, dining and recreation reservations, coordinated grocery shopping for reservations.➤ Served as the direct contact for members through their stay, provided superior customer service and client engagement.➤ Welcomed customers upon entrance and confirm reservations, provided personalized solutions to customer needs.➤ Demonstrated extensive knowledge of the premises, nearby venues, and businesses to make suitable recommendations.➤ Efficaciously responded to complaints and found appropriate solutions, created the ultimate luxury guest experience.➤ Booked and confirmed airport arrivals and departures, dining reservations, and transportation to other Utah Ski Resorts.➤ Coordinated and organized snowmobiling, cross country skiing, snowshoeing, fly-fishing, dog sledding, trap shooting, etc.➤ Organized special occasions for guests, including birthdays, anniversaries, engagement celebrations, and many more.➤ Coordinated nanny services for the guest, relayed special occasion notes to the restaurant management for special dinners.➤ Expertly organized guest room prior to arrival, provided receipt of shipped packages from DHL, Fedex, UPS, USPS.

Park City, Utah, United States

Portland, Oregon, United States

• Manage and direct all claims related operations for this busy insurance company.• Organize, prioritize, and manage daily tasks for optimal efficiency and productivity.• Create comprehensive plan outlining goals and objectives, identify opportunities for growth and strategies for success.• Prepare all necessary reports with meticulous accuracy and attention to detail.• Carefully analyze and define specific project goals; proactively take steps to ensure the resources and personnel are in place to achieve those goals.• Explain highly technical concepts in easy to understand, layperson’s terms.• Increased profitability and reduced claims handling through creative strategies.• Convinced claimants of fair settlement, based on merits of the case.

Woodbury, New York, United States

• Managed claims related matters, interviewed claimants and made liability decisions in this very fast paced environment.• Personally trained approximately 100 examiners to improve performance and maximize potential.• Achieved strong growth in profits, decreased repair time, and increased customer satisfaction scores.• Introduced major efficiency improvements, decreasing the cost of inspection from $57 to $7 per vehicle.• Persuasively negotiated with injury claimants to settle rapidly for reasonable amounts.• Develop and nurture cooperative, synergistic approach between team members, assuring the best possible outcome. • Conduct extensive personal interviews with clients; probe to uncover key facts and issues; define their needs precisely.• Quickly establish rapport with customers, leading to trust and cooperation.• Rated 99-100% for dependability on performance reviews.• Received an outstanding 100% ranking on quality control audits.• Spearheaded Auto Repair Express project. This allowed one stop shopping for policyholders and claimants, resulting in improved efficiency and cost savings.

Master Of Science - Ms, Criminal Justice, 3.95 Gpa

➤ Acquiring an in-depth, 21st century understanding of forensics, law and society, criminal behavior, cybercrime, terrorism.

Certificate Of Completion, Effective Communications And Human Relations Course

Bachelor Of Science - Bs, Human Biology