Benjamin W H. Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

Colorado Springs, Colorado Area

• Successfully led the One Tech Project that delivered $7M in annual revenue, including oversight of the day-to-day operations of the project, managing 75+ reports and the reporting of daily, weekly and monthly financial reporting. • Managed in a manner that ensured compliance with company policies and procedures, leading in terms of enforcement and continuous improvement.• Played a key role supporting the companies short and long-term planning including the strategic implementation. • Directed the day-to-day sales operations of the call center and all leaders, holding full responsibility for the achievement of all established sales-related Key Performance Indicators (KPIs).• Delivered all financial reports while maintaining direct responsibility for Profit & Loss (P&L) and Gross Profit. • Led in terms of career and personal development goals with employees, providing opportunities to enhance skill sets, their knowledge of leadership and coaching styles while demonstrating employee engagement skills. • Oversaw the daily activities of the team, continuously assessing the workload, assigning the work load and managing volumes in a manner that ensured that service level agreements (SLAs) were met. • Maintained responsibility for staffing, leading the hiring/recruiting process that included conducting interviews, hiring and onboarding and training to increase the individual’s odds of success. • Worked in collaboration with various levels of management to develop best practices and strategic goals for the group. • Headed the onboarding efforts of new Operations Managers within the enterprise that created a smooth, seamless transition within Alorica to One Technologies.- Created a highly engaged, collaborative team recognized for its top ranking and the delivery of exceptional performance within the enterprise. - Developed and maintained a first-class sales culture that met and exceeded both client and divisional expectations.

• Managed a team comprised of 150+ direct reports in a highly competitive sales and customer service environment while maintaining responsibility for the delivery of a financial impact report that included site performance.• Partnered with the senior management team and corporate executives to develop and effectively manage increased market share in a cost-effective manner. • Maintained responsibility for key tasks including managing site lead generation and follow-up, administering budgets and overseeing fiscal activities. • Delivered comprehensive sales training to the group including providing marketing and sales to fully support both regional and corporate goals. • Continually analyzed and organized office operations and procedures including bookkeeping and the preparation of payroll.

• Led a high performing team of 75+ employees managing all regional accounts, trained to utilize account management best practices to develop and maintain long-term business relationships.• Directed the efforts of a client relationships management team that developed and implemented new business lines that grew increases in revenue and built strong client ties.• Worked in a proactive manner with client to develop new accounts and grow and maintain relationships that supported both regional and corporate goals and objectives. • Continually monitored, coached and trained team members to successfully identify areas of knowledge and skills to enhance future development and performance.- Worked in collaboration with cross-functional groups to deliver “world-class” service that fully encompassed all clients both at the time and in the future.