Cornelius Harris Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

• Answered inbound than follow up with outbound calls to initial leads• Executed the sales script by covering key points through all client interactions• Educated clients on different types of insurance coverage (medical/dental) and making recommendations based on their needs• Maintaining confidentiality with all insurance documents and client information

Jacksonville, Florida, United States

• Collect Premium payments for Independence Blue Cross and Amerihealth members• Educate members on their IBC and Amerihealth policy and premiums• Assist members with navigating through the healthcare system especially with benefits and claim inquiries• Assist members with canceled policies and reinstatement request• Take an average of 35+ calls per day• Communicated effectively to management on problems, ideas, policies, and procedures• Assisted in training new team members and effectively handled escalated queries

Chesterbrook, Pa

• Triaging inbound calls to determine appropriate support• Updating patient records for accuracy• Administering forms to patient for completion• Maintained correct and comprehensive documentation of all queries in order to continuously improve the patient experience• Providing efficient support, ideally resolving all issues on the first call• Solicited customer feedback in order to improve the overall experience

Horsham, Pa

Provided an exceptional level of customer service while performing prescription intakes • Answered inbound and placed outbound calls to patients, regarding their prescriptions• Established and maintained professional rapport with patients, which matched the high level of service provided by the pharmacy • Demonstrated compassion and professionalism, while obtaining patient demographics and personal health information• Serviced existing accounts, obtained orders, and determined charges for requested products• Effectively abide by all HIPPA policies/regulations in regard to PHI

Mt.Laurel, Nj

*Effectively handled incoming calls from healthcare providers/members and accurately assessed the nature of the call*Proficiently navigated applications to assist with customer needs*Provided insurance benefits and coverage information to providers*Informed members of insurance policy/plan changes and sent appropriate literature as requested*Assisted members in locating providers within network*Directed members/providers to the appropriate area if issues exceeded initial customer service contact