• Processed average of 20+ transactions per hour, attending to 35+ customers each day.• Developed competent cash counting techniques while responsible for up to $200K cash.• Delivered quality customer experiences by actively listening, being genial, and considerate of customer time.• Ensured customers were in the right area (enquiries vs telling) by taking initiative and speaking with customers in waiting area.• When needed, deferred customers to correct staff for assistance and called ahead to inform colleagues of customer’s requirements to ensure professional, straightforward experiences.• Provided training to new staff members and carefully followed WHS requirements.• Balanced ATM each day, operated cash-counting equipment, and navigated software seamlessly to deliver fast results for customers.• Gave detailed information to customers so they could make informed decisions.• Eagerly adopted new technologies and maintained extensive records of work per company procedures.