Erika H. Email and Phone Number
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Erika H. personal email
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With over 19 years of senior leadership in Product Management and Software Development, I bring extensive experience scaling high-performing organizations and driving substantial business growth through customer-centric innovation. My strategic approach to product development has consistently delivered market-leading solutions while building strong, sustainable teams.As a product executive, I've successfully transformed product organizations by establishing centers of excellence across Product Management, Design, and User Research functions. My leadership has resulted in significant business outcomes through strategic product initiatives and portfolio expansion. I excel at fostering cross-functional collaboration between Product, Engineering, and key technology partners, consistently delivering solutions that drive revenue growth and market penetration.I bring particular strength in organizational development and strategic planning, having built and scaled multiple product teams from the ground up. By implementing robust product development frameworks and establishing strong vendor partnerships, I've consistently accelerated time-to-market while maintaining product excellence. My experience in strategic relationship management, both with enterprise customers and technology partners, has been instrumental in identifying and capitalizing on new market opportunities while ensuring sustainable growth.I am always interested in networking, so if you would like to share concepts and best practices, feel free to contact me.
Embroker
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Director Of Product Management & Product DesignEmbroker Jul 2023 - PresentSan Francisco, Ca, Us• Spearheaded the development and implementation of a consolidated Policy Administration system, eliminating third-party vendor dependencies and increasing revenue by 1% on all written premiums• Revolutionized customer experience through features implementation, including automated renewals and intelligent classification, empowering customers to self-service and reducing CSM handling time by 50% for small accounts, and automating 70% of manual binding processes• Led cross-cultural product teams across three continents, fostering innovation and collaboration to support Direct and Access channel operations generating $16.67M in trailing twelve months' gross revenue• Orchestrated product strategy across five distinct domains, achieving 71% revenue from Direct channels and maintaining an exceptional 83% retention rate while navigating diverse market demands and cultural dynamics• Orchestrated seamless payment system integration that generated $348,000 in net operational cost savings through automated workflows, while successfully managing vendor transition with zero service disruption.• Elevated the ONE by Embroker customer experience by developing unified multi-coverage application flow with AI-powered features, including intelligent risk assessment and self-service endorsements, reducing quote-to-bind time by 50% and enabling 70% of customers to complete renewals independently. Platform drives over 80% of Direct New Business with 51% premium retention for large accounts.
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Sr. Director Of Product Management & OwnerProduct Couture Nov 2022 - Jul 2023• Developed and executed A/B Test for hotel website to increase conversion 3-5% which resulted in a $6M - $11M annualized incremental revenue.• Ownership of digital experience for a hotel booking channels, Web/responsive web for browse, and booking self-service mobile (IOS/Android) to track and manage rewards program. • Facilitated conversations with stakeholder regarding the development, obtaining feedback, and decisions on which feedback items should become part of the backlog and/or minimum viable. • Optimized the product development lifecycle through core agile principles of collaboration, prioritization, team accountability and visibility.• Collaborated with development teams to ensure that proposed design meets business requirements and enterprise quality standards. • Coached and mentored product team to foster ownership of their roles and contributions to the team.• Developed and maintain portfolio roadmaps to effectively track and plan the short term (1yr).• Managed product demonstrations and testimonials for performance evaluation.• Delivered a incident tracking system for consumers to track order, issues, etc. for telecommunications services.• Build user journeys current/future state and personas -
Sr Director Product ManagementFetch By The Dodo Mar 2022 - Nov 2022New York, New York, Us• Delivered to market in a 6 mos. a new Fetch Forward AI/Machine learning platform that evaluates a 150 million clinical data points to predict a medical future (illness & Injury) and generates a customized health profile.• Collaborating and partnership with geographically dispersed teams (North America, Europe, and India).• Ownership of suite of products(web/responsive web) for education, browse, and buying policies, a self-service mobile (IOS/Android) application for account management to manage policy data, health records, quotes, (customer & order history, submit claims, upload records). -
Sr Product Manager/Product LeadWestrock Company Sep 2017 - Apr 2022Atlanta, Georgia, Us• Delivered a suite of products leveraging a cloud-based solution and middleware to manage data (customer & order history) from 167 systems (8 divisions) to create unique customer experiences for eCommerce, Reporting, SCM Track/Trace, Control Tower, Self-Service Custom Design tools, and Distributor Order Entry/History Portal (B2B/B2C).• Evangelist for the eCommerce Portfolio conducting tech talks, IT jumpstarts, and roadshows to educate potential business partners and stakeholder of our product capability and benefits. • Delivered B2C Sustainability sites for for companies that would like to promote sustainability. • Managed client relationships (3rd party vendors) supporting with the WRK creative team and developers to maintain a cohesive design and experience throughout our product, providing expertise and mentorship.• Collaborating and partnership with geographically dispersed teams (North America, EMEA, Asia, and India) -
Sr Director Of Product ManagementPercussion Media, Llc Feb 2018 - Jan 2022• Facilitated conversations with stakeholder regarding the development, obtaining feedback, and decisions on which feedback items should become part of the backlog and/or minimum viable. • Optimized the product development lifecycle through core agile principles of collaboration, prioritization, team accountability and visibility• Collaborated with development teams to ensure that proposed design meets business requirements and enterprise quality standards. • Developed and maintain portfolio roadmaps to effectively track and plan the short term (1yr) mid, and long term (3-5 yrs.) objectives for resourcing and planning.• Delivered a incident tracking system for consumers to track order, issues, etc. for telecommunications services.
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Director, Product OwnershipApplied Systems Jul 2016 - Sep 2017200 Applied Parkway, University Park, Il, Us• Supervised a team of 19 Product Owners and 4 UX designers developing, and supports global applications for insurance brokers, agents, carrier partners, and 3rd party integrations.• Optimized the product development lifecycle through core agile principles of collaboration, prioritization, team accountability and visibility.• Collaborated with development teams to ensure that proposed design meets business requirements and enterprise quality standards. -
Emerging Technologies Product Lead (Agile Coach)Verizon Telematics Inc. Apr 2015 - Jul 2016Atlanta, Ga, Us• Product Lead using SCRUM methodology to implement Verizon's mobile first IOT application for connected car services. • Product Lead delivered a $250 million-dollar market cap multi-tiered subscription based connected car offering. • Mentored and coached resources and business partners; conducting knowledge shares (Writing • Use Stories, Roles & Responsibilities, Estimation and Version One & Jira) and identifying in house tools to support collaboration tools for distributed teams.• Delivered to consumer market a vehicle diagnostic and tracking system which enables customers to manage account (preferences, payment methods, notifications), request roadside assistance, view vehicle diagnostics, geo-fencing, Wi-Fi capability vehicle location etc.) -
Product Manager (Agile Coach/Lbsa)American Express Nov 2004 - Apr 2015New York, Ny, Us• Developed products for regulatory compliance initiatives ($3M) and guided fifteen (98 resources) geographically dispersed teams; to deliver full functionality on schedule, meeting regulatory by Dodd Frank/Udall guidelines.• Planned and managed the successful implementation of 5 multi-year large strategic initiatives on schedule, with full scope, and within 2% of target budget.• Formulated adoption strategy that would ensure agile readiness of 245+ resources to support ongoing development efforts in which the team completed the 100% training goal 1 month ahead of schedule and produced 19 certifications.• Accelerated the teams’ adoption plan of Agile from zero in March to 51 % by the start of Q4 2014 by identifying opportunities to adopt agile process earlier than scheduled. • Mentored and coached 245+ resources and business partners on agile principles and practices
Erika H. Skills
Erika H. Education Details
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Broward CollegeGeneral
Frequently Asked Questions about Erika H.
What company does Erika H. work for?
Erika H. works for Embroker
What is Erika H.'s role at the current company?
Erika H.'s current role is Product & Design Executive | AI & Customer Experience Innovation | Leading High-Impact Teams.
What is Erika H.'s email address?
Erika H.'s email address is er****@****ock.com
What is Erika H.'s direct phone number?
Erika H.'s direct phone number is (708) 534*****
What schools did Erika H. attend?
Erika H. attended Broward College.
What are some of Erika H.'s interests?
Erika H. has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Erika H. known for?
Erika H. has skills like Business Requirements, Requirements Gathering, Sdlc, Business Analysis, Visio, Requirements Analysis, Vendor Management, Project Portfolio Management, User Acceptance Testing, Agile Methodologies, Business Process Improvement, Pmo.
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