• Developed and implemented comprehensive operational procedures and guidelines for participant onboarding and management.• Oversaw the allocation and management of Expo resources, including plots, pavilions, utilities, and logistics, ensuring fair and efficient utilization.• Facilitated communication and collaboration between participants, organizers, and stakeholders to enhance event execution.• Provided strategic guidance and leadership to the Participant Operations team•… Show more • Developed and implemented comprehensive operational procedures and guidelines for participant onboarding and management.• Oversaw the allocation and management of Expo resources, including plots, pavilions, utilities, and logistics, ensuring fair and efficient utilization.• Facilitated communication and collaboration between participants, organizers, and stakeholders to enhance event execution.• Provided strategic guidance and leadership to the Participant Operations team• Successfully onboarded over 80 participants, managing compliance with Expo regulations and operational requirements.• Developed a streamlined online participant tracker system and coordinated national day celebrations and pavilion inaugurations.• Created detailed RFPs for the Destination Management Company and One Stop Shop portal.• Coordinated National Day Celebrations and Pavilion inaugurations with the Official Participants and relevant stakeholders.• Maintained relationships with key organizations (AIPH and BIE) to coordinate inspections, steering committees, and other official engagements. Show less

• Created, developed, & updated department operation budget & integrated interdepartmental needs• Supported the functional planning integration between departments and stakeholders by ensuring alignment of objectives and plans (across Accommodation, Hospitality, FIFA Fan Fests, Fan Zones, Technology and Logistics, etc.)• Developed integration requirements and assisted LOC and SC departments in developing needed supporting material and documentation• Supported coordination between… Show more • Created, developed, & updated department operation budget & integrated interdepartmental needs• Supported the functional planning integration between departments and stakeholders by ensuring alignment of objectives and plans (across Accommodation, Hospitality, FIFA Fan Fests, Fan Zones, Technology and Logistics, etc.)• Developed integration requirements and assisted LOC and SC departments in developing needed supporting material and documentation• Supported coordination between LOC and SC for functional operational planning• Maintained a centralized project management system allowing coordination, tracking & progress report production• Managed the unit manpower recruitment in cooperation with the SC HR and Q22 HR and aligned the budget requirements and interdepartmental needs• Managed the Call Off Consultancy agreements, budgeting, and recruiting• Evaluated technically- commercially bidders' proposals; contractors’ awarding and final negotiations• Developed operational plan and operated F&B concessions for mega events hosted by SC• Managed a portfolio of projects with cross functional areas: procurement and contracts, technical and commercial tender evaluation, HR, marketing, finance• Planned and developed the MD/SG Guest Management services project operated under the Secretary General office• Created staffing plan, organizational chart and job descriptions for the tournament operation and coordinated the recruitment accordingly• Managed Ticketing allocation, distribution and inventory by developing an internal tracker• Applied leadership management to motivate team members achieving project milestones• Collaborated with event organizers and operations to manage event delivery and milestones• Applied solutions for work efficiency across team and workflow Show less

Ensure alignment and integrations with the LOC and relevant SC Departments on all matters related to:• Accommodation (Infrastructure and Operations)• Hospitality • FIFA Fan Fests and Fan Zones• Technology and Broadcasting• Transport Infrastructure & Mobility• Logistics & Customs • Power• Security • WorkforceFunctional Planning integration support• Support the coordination between the LOC and SC for the delivery of cross-functional scoping and… Show more Ensure alignment and integrations with the LOC and relevant SC Departments on all matters related to:• Accommodation (Infrastructure and Operations)• Hospitality • FIFA Fan Fests and Fan Zones• Technology and Broadcasting• Transport Infrastructure & Mobility• Logistics & Customs • Power• Security • WorkforceFunctional Planning integration support• Support the coordination between the LOC and SC for the delivery of cross-functional scoping and functional operational planning for the specific areas• Creating and assisting with support materials and presentations• Reviewing existing documentation and integrating with relevant knowledge documentation• Maintain and update an efficient and centralised filing system as unique repository of information for the LOC and SC• Track and update pending issues, tasks and actions affecting the integration and progress of the project• Regularly update both central and function’s specific progress reports in any required variety of formats (MS Project, excel, road-maps, etc.) • Organisations of meetings and forums with other LOC and SC departments as relevant to the project and preparation of support material and follow up reports and action tracking• Support any integration and alignment process the division undertake per planning phase for the specific subject matters and other matters upon request • Provide input to departmental/divisional planning and administration matters, such as resources planning• Adapt to the needs of the role as per the LOC/SC evolution• Ensure the assigned responsibilities are delivered: - to a high standard of quality and timeliness - in full compliance with the SC Quality Policy and the Safety & Security rules and requirements - in line with any standards and objectives designated in the Employee Performance Management system Show less

Ensure alignment and integrations with the LOC and relevant SC Departments on all matters related to:• Accommodation (Infrastructure and Operations)• Hospitality • FIFA Fan Fests and Fan Zones• Technology and Broadcasting• Transport Infrastructure & Mobility• Logistics & Customs • Power• Security • WorkforceFunctional Planning integration support• Support the coordination between the LOC and SC for the delivery of cross-functional scoping and… Show more Ensure alignment and integrations with the LOC and relevant SC Departments on all matters related to:• Accommodation (Infrastructure and Operations)• Hospitality • FIFA Fan Fests and Fan Zones• Technology and Broadcasting• Transport Infrastructure & Mobility• Logistics & Customs • Power• Security • WorkforceFunctional Planning integration support• Support the coordination between the LOC and SC for the delivery of cross-functional scoping and functional operational planning for the specific areas• Creating and assisting with support materials and presentations• Reviewing existing documentation and integrating with relevant knowledge documentation• Maintain and update an efficient and centralised filing system as unique repository of information for the LOC and SC• Track and update pending issues, tasks and actions affecting the integration and progress of the project• Regularly update both central and function’s specific progress reports in any required variety of formats (MS Project, excel, road-maps, etc.) • Organisations of meetings and forums with other LOC and SC departments as relevant to the project and preparation of support material and follow up reports and action tracking• Support any integration and alignment process the division undertake per planning phase for the specific subject matters and other matters upon request • Provide input to departmental/divisional planning and administration matters, such as resources planning• Adapt to the needs of the role as per the LOC/SC evolution• Ensure the assigned responsibilities are delivered: - to a high standard of quality and timeliness - in full compliance with the SC Quality Policy and the Safety & Security rules and requirements - in line with any standards and objectives designated in the Employee Performance Management system Show less

• Developed business plans with the assigned accounts• Provided assistance with implementing suggested plans and strategies • Supervised and examined new strategy progress and development• Conducted complex analysis in order to find new market opportunities • Suggested measures for improving customer satisfaction and loyalty• Handled business deals operations and activities • Created and presented detailed report for upper management

• Developed the Catering & Concessions baseline scope for the 2022 FWC Qatar™;• Maintained, updated and presented outcomes• Provided input for timelines development for the delivery of the catering/concessions projects• Developed the catering staffing plan • Revised the catering budget• Provided technical expertise and advice on other events • Revised and validated key assumptions

• Analyzed potential operators/investors• Coordinated facilities management and preventive facilities management• Coordinated all issues pertaining to the fit-out of the building• Collaborated in point of sales marketing strategies and coordinated advertising activities• Composed tenders and collaborated on final tender drafts• Evaluated technically and commercially bidders' proposals; contractors awarding and final negotiations• Supervised smooth outlets operation daily… Show more • Analyzed potential operators/investors• Coordinated facilities management and preventive facilities management• Coordinated all issues pertaining to the fit-out of the building• Collaborated in point of sales marketing strategies and coordinated advertising activities• Composed tenders and collaborated on final tender drafts• Evaluated technically and commercially bidders' proposals; contractors awarding and final negotiations• Supervised smooth outlets operation daily • Planned, developed, and executed projects from proposal up to delivery.• Established, developed and maintained client relationships• Managed operational and administrative functions ensuring efficiency of projects delivery• Managed Customer Relationships and service quality standards Show less

• Identify potential operators/investors; • Ensuring tenants' compliance to contractual obligations and following up on deficiencies and deviations • Ensuring health and safety regulations are strictly followed• Being the liaison person between the operator/tenant and all Katara departments• Coordinating facilities management and preventive facilities management • Resolving all related operational issues at venue level• Coordinating all issues pertaining to the fit-out… Show more • Identify potential operators/investors; • Ensuring tenants' compliance to contractual obligations and following up on deficiencies and deviations • Ensuring health and safety regulations are strictly followed• Being the liaison person between the operator/tenant and all Katara departments• Coordinating facilities management and preventive facilities management • Resolving all related operational issues at venue level• Coordinating all issues pertaining to the fit-out of the building • Coordinating all aspects of handover of premises, to include staff evaluation, insurance policies, equipment operations manuals and warranties, inventory control and costing, purchasing requirements • Ensuring Katara policies and procedures are adhered to • Ensuring health and safety regulations are strictly followed• Participating and coordinating marketing and advertising efforts• Negotiating collaborations that enhance the outlet’s commerciality and performance • Participating in composition of tenders• Participating in technical and commercial evaluation of bidders' proposals; contractors awarding and final negotiations• Conducting mystery shopping and performance evaluation of tenants• Supervising the outlet on a daily basis to ensure smooth operation s as per Katara standards and procedures.• Conducting random food tasting to monitor the consistency of the menu and that the restaurant’s service is up to the standards and that all items are available in the menu.• Conducting food tastings for Senior Management Show less

• Plan and organize for Food Services for all participants in the AFC Asian Cup 2011• Provision of food services for every participant category, programming operations and designating needs in terms of space and infrastructure• Scoping, reviewing, selecting and managing 3rd Party Supplier services, in regards to Food Services • Considerable operations experience with a focus on maximizing effectiveness, service quality delivery, and efficiency• Knowledge of Health & Safety… Show more • Plan and organize for Food Services for all participants in the AFC Asian Cup 2011• Provision of food services for every participant category, programming operations and designating needs in terms of space and infrastructure• Scoping, reviewing, selecting and managing 3rd Party Supplier services, in regards to Food Services • Considerable operations experience with a focus on maximizing effectiveness, service quality delivery, and efficiency• Knowledge of Health & Safety Compliance and Risk Management procedures• Strong analytical and reasoning abilities Show less

• Developed generic requirements and processes for provision of high level services for athletes, Technical Officials & delegation members:• Supported accommodation, travel, event organisation and Personnel management• Operated order of supplies in coordination with the Sports Operations Manager• Monitored sports operations budget • Provided support to Sports Operations Manager • Ensured communication channels and procedures complied with policies and time frames.•… Show more • Developed generic requirements and processes for provision of high level services for athletes, Technical Officials & delegation members:• Supported accommodation, travel, event organisation and Personnel management• Operated order of supplies in coordination with the Sports Operations Manager• Monitored sports operations budget • Provided support to Sports Operations Manager • Ensured communication channels and procedures complied with policies and time frames.• Collaborated with Sports Operations Manager in planning, implementing, operating and monitoring of all Sports activity related events/functions. Show less

Catering Venue Manager – Al Gharafa Sports Club during AG 2006Catering Venue Manager – Qatar Bowling Center during WAG 2005• Collaborated in planning of Catering Operations in Competition Venues• Established relevant procedures and templates for catering operational purposes• Coordinated with Head of Catering in preparing daily duties and establishing operation in designated areas• Participated in Evaluation of Tenders to appoint the suitable Master Caterers for the… Show more Catering Venue Manager – Al Gharafa Sports Club during AG 2006Catering Venue Manager – Qatar Bowling Center during WAG 2005• Collaborated in planning of Catering Operations in Competition Venues• Established relevant procedures and templates for catering operational purposes• Coordinated with Head of Catering in preparing daily duties and establishing operation in designated areas• Participated in Evaluation of Tenders to appoint the suitable Master Caterers for the Games.• Ensured health and safety regulations, menu design and pricing were strictly followed.• Handled catering coordination successfully in Qatar Bowling Centre and Gharafa Sports Club during West Asian Games and Asian Games equivalent.• Worked as a member in the GIS (Generic Integrated System) Steering Committee and was actively involved in creating ordering and delivery procedures, delivery check reports and financial and budget reports Show less

• Supported Hotel Manager• Planned and organised accommodation, catering and other hotel services• Promoted and marketed the business• Managed budgets and financial plans and controlled expenditure• Analyse sales figures and devise market and revenue management strategies• Recruited, trained and monitored staff• Addressed problems and troubleshooted accordingly• Ensured events and conferences run smoothly• Supervised maintenance, supplies, renovations and… Show more • Supported Hotel Manager• Planned and organised accommodation, catering and other hotel services• Promoted and marketed the business• Managed budgets and financial plans and controlled expenditure• Analyse sales figures and devise market and revenue management strategies• Recruited, trained and monitored staff• Addressed problems and troubleshooted accordingly• Ensured events and conferences run smoothly• Supervised maintenance, supplies, renovations and furnishings• Dealt with contractors and suppliers• Carried out inspections of property and services• Ensured compliance with licensing laws, health and safety and other statutory regulations Show less

• Managed distribution of 17.000 rooms for 202 National Olympic Committees and 140 National Paralympic Committees • Operated distribution of auxiliary areas for committees • Operated PROTEL software• Examined and analyzed supporting architectural drawings

• Managed all F&B and day-to-day operations within budgeted guidelines and to the highest standards• Preserved high levels of internal and external customer service• Designed menus, purchased goods and made necessary improvements• Identified customers needs and responded proactively to all of their concerns• Established targets, KPI’s, schedules, policies and procedures• Complied with all health and safety regulations• Reported on management regarding sales results and… Show more • Managed all F&B and day-to-day operations within budgeted guidelines and to the highest standards• Preserved high levels of internal and external customer service• Designed menus, purchased goods and made necessary improvements• Identified customers needs and responded proactively to all of their concerns• Established targets, KPI’s, schedules, policies and procedures• Complied with all health and safety regulations• Reported on management regarding sales results and productivity Show less

•Dealing with all restaurant customers and their needs. •Ensuring that all guests received the service and professionalism of a 4 star hotel to an excellent standard